Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank, this teams scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Loan Operations team. The Commercial Loan Operations team (CLO) supports a total loan portfolio of $110BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency, nailing operational risk, providing a beautiful client experience and enabling talented associates to excel. The team is currently growing and searching for a Principal Coordinator - Member Services.
We are looking for candidates to support our growing loan syndications and Capital Markets loan sales and trading business. The Member Servicing team works on a portfolio where Capital One is a member/participant in a syndicated loan. They handle loan booking, day to day loan activity and maintenance, and serve as a liaison between internal stakeholders and Agent banks. The role includes analytical components related to various loan/fee accruals and calculations as well as ongoing reconciliation and remediation. Great communication skills and product knowledge is also critical to success in order to clearly convey complex concepts and issues in a clear and concise way and to people with varying levels of product knowledge; as well as to work collaboratively among stakeholders and help facilitate ongoing change management. This individual’s responsibilities will include:
Control and manage a portfolio of active credit facilities
Book newly closed loans and related activity in loan accounting system
Process loan requests (draw downs, pay downs, interest payments); interest and exchange rate fixing, manual interest and fee calculations, as well as, billing and payoffs
Coordinate and process loan trading activity, including settlement coordination, obtaining required consents, and updating/maintaining the loan register
Work closely with respective business units and other internal partners to align needs and provide support as needed
Perform manual loan tracking enhancements, cash breaks analysis, reconciliations of interest fees and letters of credit, and comprehensive testing of system enhancements
Review of, and extraction from, legal documents for compliance, interpretation and operational viability and support
Develop, design, and implement inter-departmental controls and risk reducing processes with the primary goal of maintaining accurate books and records
Serve as liaison for both borrowers and investors by responding, resolving, and expediting inquiries, discrepancies, and special requests
Prepare and submit periodic (daily and above) departmental and team reports and metrics
Establish and maintain Customer Satisfaction as the singular priority
High School Diploma, GED, or Equivalent Certification
Bachelor's Degree or Military Experience
At least 1 year of loan servicing experience
At least 1 year of syndication product and industry knowledge
At least 1 year of ACBS experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.