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Manager, Operational Vendor Oversight, Treasury Management Receivable Operations - Melville, Richmond

Location Melville, New York; Richmond, Virginia
Job ID R100835 Updated date 10/02/2020
1307 Walt Whitman (22600), United States of America, Melville, New York

Manager, Operational Vendor Oversight, Treasury Management Receivable Operations - Melville, Richmond

Capital One’s Treasury Management Receivables products accelerate the collection and availability of funds critical to the success of our Commercial and Small Business customer base, while also providing essential data and information reporting.  Through the use of technological advancements, strategic partnership networks and highly talented associates, we offer solutions that provide our customers greater scale, control and cost savings than can be attained through conducting these services themselves.   

Capital One is currently in search of a candidate to serve as a Manager, Operational Vendor Oversight, Treasury Management; Receivable Operations. This individual will be a member of a small team focused on monitoring the performance, change management, invoicing review, and ongoing engagement of key vendor relationships, essential to the fulfillment of our remittance processing product.  This individual will partner closely with Production, Product and Enterprise Supplier Management teams to coordinate vendor relationship activities and assessments.  

Job Description & Responsibilities:

  • Become knowledgeable of contracts associated with vendor partnerships to ensure Capital One interests are protected and represented 

  • Prepare content and lead quarterly business reviews (QBRs)

  • Participate in contract renewal discussions by providing insights and making recommendations for desired service enhancements 

  • Resolve business issues that are identified as a trend by holding vendors accountable to contract terms for quality and service level agreements

  • Acquire subject matter expertise regarding relevant laws and industry practices

  • Develop and maintain procedures for evaluation of vendor risk management assessment 

  • Present executives and internal business units status updates of vendor performance, initiative road map, and change proposals 

  • Attend vendor due diligence reviews on a regular basis in conjunction with Capital One policy 

  • Obtain feedback from internal business units and represent that feedback when engaging the vendor

  • Detail oriented, professional attitude, reliable

  • Possess strong organizational and time management skills

  • Strong problem solving skills, documentation skills, 

  • Exceptional ability to communicate effectively verbally and in writing

  • Ability to interact with internal business partners and external vendors in a professional manner

  • Ability to work independently and with a team in a fast-paced and high volume environment 

Basic Qualifications

  • Bachelor’s Degree or Military Experience

  • At least 5 years of experience in vendor management or contract analysis 

Preferred Qualifications

  • Business Process Management certification

  • At least 1 year of experience in Finance, Procurement, Account Management and Project Management

  • At least 1 year of experience with Receivable Treasury Management products 

  • At least 1 year of experience working with regulations and laws of Receivable Treasury Management products 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.