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R153597 Posted 09/21/2022

UX Researcher, Principal Associate - Card and Bank Experience Design

McLean, Virginia | Chicago, Illinois | Richmond, Virginia | San Francisco, California | New York, New York
  • Category Design
  • Experience Principal Associate
  • Primary Address McLean, Virginia

Overview

Locations: VA - McLean, United States of America, McLean, Virginia

UX Researcher, Principal Associate - Card and Bank Experience Design

We are currently seeking a Design Researcher to join the Capital One Travel team and help orient, prioritize, and deliver industry leading experiences for tens of millions of customers. In this role, you will be part research strategist and practitioner empowering evidence based design through mixed research methods.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You’ll Do: 

You’ll be asked to handle a variety of responsibilities, including:  

Collaboration & Connecting

  • Collaborate with technology, product, and business teams to inform intuitive and engaging customer experiences

  • Translate complex ideas into understandable concepts that evolve and enhance the product experience 

  • Advocate for the customer through human-centered design methodologies

  • Champion prioritization of design centered product enhancements grounded in research and analysis

  • Actively teach and mentor designers

  • Working with partners and teams across various geographies

  • Embracing and advocating for an experience mindset - this is as important to the work as the results

  • Participating in hiring by reviewing resumes, conducting interviews and attending consensus

Discovery & Delivery

  • Demonstrate fluency with design research tools and techniques to measure success, present opportunities, and support decision-making and prioritization

  • Practice and help evolve the team’s research techniques and toolset to work effectively in cross-team collaboration

  • Participate in end-to-end product design by:

    • Conducting in-person and remote research studies at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design. 

    • Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs

    • Distilling findings into clearly articulated and actionable insights to influence the direction of research for stakeholders

    • Facilitating and participating in workshops with internal and external stakeholders to align with business needs

    • Participate in presenting research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating usability approaches and research to a variety of audience types from design experts to non-designers

Basic Qualifications

  • At least 4 years of experience with UX research

  • At least 2 years of experience applying and conducting diverse research methodologies such as JTBD, Kano, surveys, and concept testing

Preferred Qualifications

  • Masters Degree in social sciences, human factor, cognitive science, human computer interaction, or behavioral economics

  • Advanced degree or certifications in a design or research related field

  • Comfortable working with a variety of business partners and delivering outcomes


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Stories
Benefits
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

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  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
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