UX Designer - Premium Products & Experiences, Card & Bank
Experience Principal Associate
Primary Address McLean, Virginia
OverviewLocations: VA - McLean, United States of America, McLean, VirginiaUX Designer - Premium Products & Experiences, Card & Bank
The Card and Bank Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We’re passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.
About the Role:
We are currently seeking a UX/UI Designer to join our team. We are a team of designers spanning strategy, UX/UI, content, research, and service design who are reimagining how customers experience premium products and experiences such as travel, rewards, dining, entertainment, Capital One Cafés, Branches, and airport lounges. You’ll design mobile-led experiences that help customers experience their benefits within Capital One spaces and without. You’ll change the way customers interact with their points and miles. You’ll deliver experiences that help customer turn their spending into well-earned vacations. You’ll be changing banking for good.
What You’ll Do:
You’ll be asked to handle a variety of responsibilities, including:
Collaboration & Connection
Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing
Supporting design-led workshops to engage and build alignment across different partners and teams
Proactively offers recommendation and solutions by championing prioritization of design centered product enhancements grounded in research and analysis
Connecting with design community peers in service of learning, sharing, and teaching
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset - this is as important to the work as the results
Discovery & Delivery
Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Participate in end-to-end product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies
Framing problems, determining insights, and defining visual designs to serve customer needs
Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
Supporting effective storytelling and presentation of visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
At least 4 years of experience with UX and UI design
Designing for cross-channel experiences
Comfortable working with Product and Tech partners
Familiarity with design and prototyping tools, such as: Adobe Products, Sketch and/or Figma
Familiarity with working and contributing to and established design system
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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Senior Associate, Product Management - Data ScienceMcLean, Virginia
Product Manager - Senior Associate - Core Consumer CardMcLean, Virginia
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