Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.
Benefits start day one for full-time associates and after 90 days for part-time associates. Read more about our full benefits here.
The biggest qualities we look for are being autonomous and self-driven. This culture inspires you to take initiative and rewards you for doing so. I get to use all parts of my brain here.– Emma S., Product Manager
ResponsibilitiesJob ID R94008 Updated date 04/03/2020
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
United Income is a financial technology company, headquartered in Washington, DC, that was recently acquired by Capital One. We combine the latest technology with time-tested wisdom to better understand the interconnectedness of our financial lives, allowing us to lower client’s taxes, boost retirement benefits, and improve the quality of investment management.
We have over $1 billion of assets under management, 99 percent client retention, and 88 percent of clients have had their fees reduced (since our technology lowers our operating costs, which we share with our clients). We’ve attracted over 200 media stories about the company’s wealth-building innovations and thought leadership, including a Forbes article that said we have “an all-star team.” We all are united in our mission to use new technology to increase the financial potential of our customers in ways that have not been possible in the past.
That’s where you come in. We want the best and the brightest. Work is more fun when you know that you’re surrounded by people who are as dedicated as you are.
Our vision is clear:
Use technology to lower the cost of advice, improve its quality, and simplify its delivery so we can help more people convert their hard work into financial mobility and security.
Our goals are simple:
Create the best financial planning and money management solution in the world;
Create a culture that is ambitious, fun, smart, and attracts and retains the best talent in each of our major areas of business;
Meaningfully and measurably improve the financial lives of aging households.
Interest piqued? Read on.
I am looking for a product person who can lead teams to build impactful products that solve user problems and meet our business objectives of increasing assets under management, improving our process automation, building our B2C on-boarding process, and maintaining our pace of innovation.
In this role you will be responsible for three or four epics in various stages of development: an in-flight project that is being actively developed by a dedicated engineering team; a near-term project for which your team is defining the user experience, technical requirements, and methodological work; and longer-term functionality for which you are identifying business problems, leveraging stakeholder expertise, and conducting research to turn a strategic direction into an executable idea that will have a direct impact on United Income’s business.
Each epic has a clear problem that we are trying to solve, an associated Kanban list of stories or work-to-be-done, and a definition of success.
Your job includes gathering requirements; coordinating subject matter experts; performing competitive and market research to inform the building of the next project; writing and managing user stories; running kick-offs, scrums, and planning sessions; managing the build, internal training, marketing, and launch of the current project; and measuring and reporting of the success of the previous project and its marketing; all in coordination with the overall strategic vision of the company.
If that sounds like a lot, it is. This is a senior role with significant responsibility and incredible opportunity. We want you to not only run but also shape and improve our product processes.
You must have proven experience leading a team of talented UXers, designers, and engineers to solve well-defined problems while building and maintaining enthusiasm, velocity, and focus throughout the process.
But let’s be clear: this is not a role for someone who is interested in leaving the day-to-day work of a product manager behind. There will be grunt work to be done, and not everything you are asked to do will fall into the category of “super-exciting.”
There will be charts, and PowerPoints, and Jira stories aplenty to go along with your business case creation, strategic analysis, and team coordination. You will be your own scrum master. You will be expected to do light data analysis, creating and maintaining detailed metrics reports that will be presented to the head of Product, head of Engineering, our SVP, and beyond.
I need you to come ready to take ownership of your projects; learn our organization, culture, and goals; and apply your expertise to making our product team better.
In this role, you will:
Lead a team of UXers, designers, and engineers;
Take ownership of projects in various stages of readiness and create an executable roadmap of product work;
Run kick-offs, scrums, and planning sessions;
Perform competitive and market research to inform the building of the next project and identify strategic opportunities;
Manage the build, internal training, marketing, and launch of the current project;
Measure and report on the success of the previous project and its marketing
Build buy-in and consensus among stakeholders while proactively managing scope;
Support the Wealth Management and Marketing teams; and
Work with the head of Product on special projects as they come up.
The ideal candidate…
Is ready to roll-up their sleeves and do the detail work necessary to support their projects and the company’s strategic goals;
Combines enthusiasm, pragmatism, optimism, and expertise to rally teams to accomplish well-defined goals;
Balances business goals and user needs; and
Uses metrics and analytics to define product success and user impact.
High School Diploma or GED Equivalent
3+ years of product management experience
5+ years of experience and a track-record of delivering impactful solutions (applicants with fewer than the minimum three years of explicit product management experience should submit a cover letter explaining their qualifications to avoid being overlooked);
Experience in the financial technology space and its associated regulations;
A well-defined track record of releasing successful product on a frequent basis;
Excellent verbal and written communication skills, and the ability to clearly articulate findings and concepts that support the problem you are trying to solve; and
Fluency with Jira and Confluence.
It’s a huge plus if you also have:
Knowledge of financial products and their associated regulations;
Experience building product for older audiences (47 to 70 years old);
Experience crafting messaging around functionality launches; and
Data analysis experience, including creating and running SQL queries.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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