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R169124 Posted 05/18/2023

Sr. Manager, Design Operations Risk and Analytics Lead - Experience Strategy & Operations (Hybrid)

McLean, Virginia | Plano, Texas | Richmond, Virginia
  • Category Design
  • Experience Sr. Manager
  • Primary Address McLean, Virginia


Locations: VA - McLean, United States of America, McLean, Virginia

Sr. Manager, Design Operations Risk and Analytics Lead - Experience Strategy & Operations (Hybrid)

The Design Operations Risk and Analytics Lead is responsible for developing and implementing risk management and analytics practices for the Experience Design Operations team that supports all of Capital One designers and partners. This includes identifying, assessing, and mitigating risks to the team's operations, as well as developing and maintaining reporting tools and dashboards to track the performance, efficiency and effectiveness of the organization.

The Design Operations Risk and Analytics Lead will also be responsible for designing and building process maps, dashboards, and mapping data from a range of systems of record to provide a holistic view of the business and identify efficiencies and risks across internal teams, tools, and third-party suppliers. This role will also be responsible for governance of design standards, centralized research operations & compliance, and data monitoring for users across various third party relationships managed by the Design Operations organization. 

The ideal candidate will be a strong people leader, have a solid understanding of risk management and analytics, as well as experience in design operations, product management, process mapping, dashboarding, and data mapping. They will be able to work independently and as part of a team, and they will be able to communicate effectively with both technical and non-technical audiences.

Core Responsibilities

  • Scope:

    • Responsible for developing and implementing risk management and analytics practices for the Design Operations team, in compliance with all applicable regulations and risk requirements for Capital One. They will also be responsible for designing and building processes that govern design standards, centralized governance of research operations and providing a holistic view of the business to identify inefficiencies and risks across internal teams, tools, and third-party suppliers.

  • Collaboration & Connection

    • Encouraging innovation and helping shape and manage effective and efficient risk practices across the Experience Design organization

    • Partnering with cyber, tech, risk, design leads, partners and teams to coordinate and prioritize resources and the portfolio of cross-organization work

    • Building and maintaining strong working relationships by collaborating with local and enterprise-wide risk, human resources, technology and learning and development partners, as well as business teams to uncover customer and business needs

    • Overseeing organizational feedback mechanisms to understand operational process inefficiencies and pain points

    • Driving momentum by creating transparency to the overall operations and risk portfolio 

    • Connecting with design operations, chiefs of staff, and design practice communities across Experience Design organization by learning, sharing, and teaching

    • Establishing consistency of terminology and standardized reporting for Experience Design as a whole and across Experience Design business units in collaboration with key partners

  • Lead & Develop Teams

    • Building and leading a successful team by mentoring, coaching, and elevating others

    • Guiding team members in strategy, research, design, alignment, analysis, process improvement, and change management

    • Navigating conflict resolution within your team as well as within projects, teams and partner relationships

  • Discovery, Delivery and Support

    • Assisting and driving project delivery, including project and process management, reporting, and stakeholder engagement 

    • Own drafting and reviewing materials for senior management, and other governance activities

    • Identifying, standardizing and scaling operations best practices, specifically with respect to risk management, data governance and overall metrics and reporting

    • Designing, streamlining and automating organization-wide operational processes to simplify and enable Experience Design associates and leaders to focus on their work

    • Developing and deploying a communications and education strategy for operational or risk management change

    • Maintaining all Experience Design operations metrics, reporting, feedback and routines: 

      • Reporting on the portfolio of work, organizational health and satisfaction to stakeholders 

      • Coordinating and facilitating operational activities and events 

    • Tracking effectiveness of operating standards and talent/performance management activities

    • Be comfortable working at all levels of zoom, from influencing portfolio strategy to task execution

    • Leading Audit engagements as point person when Audit Responses arise

    • Ensure Data Management policies are followed, and controls are monitored

    • Assist in capturing, maintaining, and analyzing data, interpreting it to ensure consistency and adequate Risk Management adherence

Basic Qualifications

  • At least 8 years of experience in Operational Risk Management AND 8 years of Process Management experience

  • At least 8 years of experience conducting Business Intelligence (BI)

  • At least 4 years of People Management experience

Preferred Qualifications

  • Comfortable managing cross-channel and cross-organizational experiences

  • Comfortable working with Risk, HR, Finance, Design, Product, Tech and Strategy partners

  • Experience managing multiple large portfolios of work

  • Familiarity working with design, creative or analytics teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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