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R128584 Posted 11/22/2021

Sr. Content Strategy Lead - Consumer Card & Bank Experience Design

McLean , Virginia | Chicago , Illinois | Richmond , Virginia | New York , New York
  • Category Design
  • Experience Sr. Manager
  • Primary Address McLean, Virginia

Overview

Center 2 (19050), United States of America, McLean, Virginia

Sr. Content Strategy Lead - Consumer Card & Bank Experience Design

The Consumer Card and Bank Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We’re passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints.  We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. 

We are currently seeking a Sr. Content Strategy Lead  to join our team. We are passionate about crafting effective customer conversations and shaping the direction of our user experience by giving content a voice in the design process. 

What You’ll Do: 

As a leader and maker, you’ll be asked to handle a variety of responsibilities, including:

Strategy & Planning

  • Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences

  • Translating complex ideas into understandable concepts using natural language to design end-to-end user experiences

  • Engaging in portfolio prioritization to help set the strategy for the team

  • Managing through shifting priorities to provide clear direction and input on product definition 

  • Advocating for the customer through human-centered design methods, ensuring our products speak their language

  • Championing design-centered approaches grounded in product research and analysis, and always representing the perspective of content strategy 

  • Working with partners and teams across various geographies

  • Embracing and advocating for an experience mindset - this is as important to the work as the results

Lead & Develop Teams

  • Building and leading successful teams through career development by mentoring, coaching, and elevating others

  • Guiding team members in strategy, research, alignment, analysis, and content design execution tasks

  • Navigating conflict resolution within your team as well as within projects, teams and partner relationships 

Discovery & Delivery

  • Working with research team to understand customer needs and define storytelling opportunities through usability and empathy studies 

  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

  • Creating new content experiences, and leading others in the process

  • Ensuring all content is clear, easy to understand, and written in natural language

  • Adhering to compliance/legal requirements while still aligning to natural language and content standards

  • Planning and facilitating workshops with internal and external stakeholders to align with business needs

  • Collaborating with other writers, UX designers, and visual designers to contribute to our internal design system, content strategy community of practice, best practices, and guidelines

Basic Qualifications

  • At least 8 years of experience with journalism, content creation, editorial, or information architecture disciplines

Preferred Qualifications

  • Experience leading large bodies of work, including design work

  • Comfortable working across agile and legal teams

  • Familiarity with content creation for cross channel experiences

  • Comfortable working with a variety of business partners and delivering outcomes

  • Familiarity with working in an established design system

  • Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
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Benefits
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

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  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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How to Pick the Perfect Career Opportunity

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Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
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