Sr Business Manager, CML Card Fraud
Category Business Analyst
Experience Sr. Manager
Primary Address McLean, Virginia
OverviewCenter 2 (19050), United States of America, McLean, VirginiaSr Business Manager, CML Card Fraud
Summary:As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
Commercial Card is a rapidly growing area within Capital One, with plans to grow by 20X within the next five years. Our objective in the Fraud organization is to provide best-in-class fraud protection for our clients, cardholders, and Capital One. This role will oversee Commercial Card Fraud strategy for virtual card payments, plastic cards, and account takeover defenses. You will lead the 1+ year strategic roadmap for these areas - crafting the vision and working with your team and broader stakeholders to drive key results. You and your team will be responsible for standing up entirely new fraud defense infrastructure and improving existing frameworks.
Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of emerging Fraud risks, shifting consumer behavior, and changing regulatory environment
Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment, including Fraud losses. Strategic planning with a 12 month horizon
Leadership: May manage and develop a team of analysts, process managers, or operations associates. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
Product: Develop and implement new product and Fraud strategies for various products; lead product level modeling/analytics
Risk: Drive step-change improvements in Fraud performance by connecting drivers of future Fraud trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the Fraud strategy. Oversee multiple projects and programs concurrently
Partnership: Work closely with colleagues across Capital One including: Data, Product, Tech, Credit, Finance and others to drive improvement in quality, volume, service, and profitability
Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
Strong business judgment, leadership and integrity: Tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals. Should be able to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
- Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
- At least 2 years of experience in quantitative analysis
- At least 2 years of experience in qualitative analysis
- At least 1 year of experience in people management
- At least 1 year of experience in project management
- Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
- 5+ years of experience in quantitative analysis
- 5+ years of experience in qualitative analysis
- 2+ years of experience in fraud analytics
- 2+ years of experience in people management
- 2+ years of experience in product development
- 2+ years of experience in financial modeling
- 2+ years of experience in economic forecasting
- 2+ years of experience in project management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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