Skip to main content
R125162 Posted 10/14/2021

Sr. Associate, Product Management, Card Fraud, Data Hub

McLean , Virginia | Richmond , Virginia
  • Category Product
  • Experience Sr. Associate
  • Primary Address McLean, Virginia

Overview

Center 2 (19050), United States of America, McLean, Virginia

Sr. Associate, Product Management, Card Fraud, Data Hub

Fraud – when a customer’s credit card or personal information is stolen – is a defining and increasingly frequent moment in our customers’ financial lives. According to Experian, in 2017 alone 14 million credit card numbers and 158 million social security numbers were exposed. Increasingly, this type of activity is carried out by sophisticated international criminal organizations, who are constantly innovating and using the latest technologies to commit these crimes. Here on the Fraud Foundation Team, we counter their efforts with real-time, automated, and intelligent technology of our own. Our mission is to unleash our analysts, data scientists, and investigators by making fighting fraud effortless and continuously more powerful. We do that by building consumer-grade, associate-facing products and platforms to automate fraud detection and associated actions, democratize access and understanding of our data, and enable new ways of discovering and extinguishing fraud rings.

A critical part of that system is our operational data hub, which feeds data and features to our various systems in real time (<50 ms). This includes calculating features for our various machine learning decision engines, as well as providing data for agent-facing systems so they can help our customers navigate a fraud experience accurately and efficiently. This product manager will partner with data science, business intent, operations, and technology to determine which features are essential and work with an engineering team to advance the platform and drive value. Looking forward, we expect much of the leverage to be in exploring and launching graph database technology, as well as in generally increasing our speed to market.

What you'll do:

  • Drive roadmap and delivery, to enable our vision of real-time, intelligent authentication experiences at every relevant customer touchpoint

  • Refine the vision, and execute accordingly

  • Work closely with a team of engineers and business partners to identify customer experience, technical, and operational needs and align on shared priorities

  • Spend 10-15% of time with investigators, analysts, front-line agents, and fraud intent/strategy leaders to deeply understand their workflow, pain points, and key opportunities to expand fraud coverage, and then incorporate the resulting understanding into the product vision and roadmap

  • Define and drive monitoring of platform health

  • Technologies your engineering team would be working with include our Streaming Data Platform, Spark, Kubernetes, and microservice architecture, among others

What you’ll bring:

  • A drive toward action and a proven track record of delivering minimum viable products to market at rapid speed

  • An understanding of and reverence for data and technical products

  • Excellent communication skills to navigate a matrixed organization, tell compelling stories with ease to senior executives, and inspire teams about things that should exist that don’t yet

  • Ability to proactively identify impediments on the critical path and remove them

  • A structured problem-solving approach to help a team work through a wide range of issues

  • Intellectual curiosity for emerging technologies and engineering challenges

  • Ability to prioritize across different types of value dimensions

  • Ability to actively seek out multiple opinions, yet make independent decisions and influence positive outcomes

  • Ability to keep the crowd warmed up while the team fixes the broken demo

Basic Qualifications:

  • Bachelor’s degree or military experience

  • At least 1 year of experience in product management, business analysis, data science, or software engineering

Preferred Qualifications:

  • 1+ years of experience managing products from inception to production

  • 2+ years of experience in shipping product

  • 1+ years of experience in platform management, software development, data technologies or AWS

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Stories
Benefits
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Man On Laptop
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

Employees Working

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
Women on Cellphone

Want more jobs like this?

Set a Job Alert

Explore Your Options

Engineering

  • Build the next generation of digital tools for our customers—we’re always innovating solutions.

    Explore 435 Jobs

Technology

  • Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.

    Explore 538 Jobs

Customer Care

  • When our customers have questions about our products and services, they’ll turn to you.

    Explore 6 Jobs

Product

  • Design and create future-forward products on a team of innovators helping to change banking for good.

    Explore 350 Jobs

Data Scientist

  • Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.

    Explore 65 Jobs

Cyber

  • Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.

    Explore 48 Jobs

Design

  • Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.

    Explore 83 Jobs

Branch Ambassador

  • Take your place on the front lines, representing our brand, problem solving and building relationships with the customers

    Explore 174 Jobs

Cafe

  • Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.

    Explore 32 Jobs

Audit

  • Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.

    Explore 12 Jobs

Finance

  • Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.

    Explore 84 Jobs

Commercial Banking

  • Deliver expert advice, superior products and best-in-class service to our commercial partners.

    Explore 47 Jobs

Business Banking

  • Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.

    Explore 19 Jobs

Risk Management

  • Use your expertise and perspective to bring insights to the table so we can grow in the right ways.

    Explore 151 Jobs

Human Resources

  • Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.

    Explore 61 Jobs

Marketing and Communications

  • Help us tell our story, connect with customers and introduce our products and to the world.

    Explore 15 Jobs

Brand

  • Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.

    Explore 27 Jobs

Data Analyst

  • Analyze, develop and test the strategies that pull insights from our data and move us forward.

    Explore 24 Jobs

Business Analyst

  • Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.

    Explore 97 Jobs

Operations

  • Offer simple answers to complex questions, while helping both our team and customers thrive.

    Explore 83 Jobs

Legal

  • Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.

    Explore 19 Jobs

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Product, McLean, Virginia, United StatesRemove
  • Product, Richmond, Virginia, United StatesRemove

*Required Field