Skip to main content
R128576 Posted 11/23/2021

Senior Manager, External Affairs Strategy and Engagement

McLean , Virginia | New York , New York | Chicago , Illinois | Richmond , Virginia
  • Category Finance
  • Experience Sr. Manager
  • Primary Address McLean, Virginia


Center 1 (19052), United States of America, McLean, Virginia

Senior Manager, External Affairs Strategy and Engagement

In the midst of challenging times, we are beginning to see progress and the light at the end of the tunnel.  Focus on innovation and opportunity focused on long term well being for our associates, customers, and communities.  On disruption and dreaming of a better way.  This is the language of changing things for the better.  Of Capital One.

External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives.  Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement.  Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

This associate on the External Affairs Strategy and Engagement team will lead and collaborate on substantive and significant projects and activities to deliver value.  The associate’s work will involve a range of both core and expanded social impact strategy and themes, including but not limited to inclusive growth as a concept, an expanding and modernized view of financial inclusion, supporting regenerative and sustainable environmental innovation in our communities, and additional focus on racial equity and DIB as holistic impact opportunities.

The work will be diverse and wide-ranging, but focused on providing material support to the mission, identity, and strategic goals of the enterprise.  It won’t be easy and the bar is high, but the impact of success will be real.  Let’s get started.

Responsibilities include:

Opportunity Identification and Leadership:

  • Elevate the business value of strong social impact strategy, leveraging an integrated approach to making the case for bold but simultaneously well managed opportunities to “make a difference”

  • Alongside both business and community stakeholders, collaboratively identify the “new frontiers” of social impact and related expectations in a rapidly changing external and internal environment

  • Collaboratively explore options for expanding our impact ecosystem through enhancing existing key stakeholder relationships, developing new and novel impact partnerships, and amplifying magnetic social impact stories

  • Ensure that Capital One is aware of emerging opportunities in key social impact areas, including but not limited to racial equity, end-to-end ESG, and shared value

  • Leveraging a 360 view and quantitative and qualitative data in particular, prioritize of the frontiers and related projects for maximum impact

  • Connect existing bodies of work in areas such as affordable housing, small business support, and education equity to each other and to new work to ensure maximum impact

  • Leverage best practice benchmarking, external and internal data, networking, and thought leadership to illuminate multi-year opportunities for internal stakeholders to work together toward shared positive outcomes 

  • Operate collaboratively with both EA and enterprise partners to integrate findings into both existing and new bodies of work on an ongoing basis

Enterprise Consulting:

  • Serve as a member of an impact-focused internal consulting function for both specifically requested and ongoing collaboration with LOBs, corporate functions, and BRGs supporting mission-aligned social impact opportunities

  • Elevate and integrate Board and senior leadership social impact priorities throughout the broader strategic internal consulting agenda

  • Ensure that elevation of opportunities to respond to the needs of historically underserved communities is a principal component of our value proposition and our delivery in the widest breadth of engagements possible

  • Appropriately incorporate and collaborate with subject matter experts from across External Affairs to ensure that our internal partners have the full support of EA in envisioning and delivering against their impact opportunities

  • Engage with subject matter experts across the enterprise to ensure that counsel is thoughtful and actionable

  • Increase enterprise fluency and facility with data informed and driven social impact strategy and impact evaluation

Stakeholder Engagement:

  • Develop and expand mutually beneficial relationships with a wide array of partners in support of expanding enterprise social impact

  • Elevate strategic and day to day working relationships with internal and external stakeholder groups to operate for impact against our enterprise social impact priorities

  • Continuously build and improve collaborative relationships with teams and stakeholders built on planning, communication, shared wins, and real outcomes

  • Motivate a broad array of internal partners to collaborate with External Affairs in demonstrating Capital One’s corporate identity and mission orientation to both associates and external communities

  • In collaboration with LOB, corporate function, and BRG partners, ensure enterprise associate awareness, and whenever possible, participation in our work

  • Across all work, Capture and share the most relevant associate perspectives with stakeholders wherever and whenever possible

Talent Journey:

  • Engage widely to champion the value and excitement of social impact focused career opportunities and transitions

  • Assist in identifying, recruiting, supporting, developing, and mentoring the next generation of diverse leaders eager for careers dedicated to impact

  • Increase broad awareness of and celebrate the career interests, talents, and great work of your fellow associates

  • Maintain meaningful engagement with a wide range of associates and broader professionals motivated by and dedicated to a shared vision of a better future


  • As needed, offer other ad-hoc consulting or operational support to major projects or organizational needs/opportunities

Basic Qualifications:

  • At least 4 years of experience in strategy consulting or at least 4 years of experience in advising internal or external clients, or any combination of the two

  • At least 4 years of experience in creating presentations for multiple types and levels of audiences

Preferred Qualifications:

  • At least 2 years of work related social impact, racial equity, ESG, shared value, or corporate social responsibility, or any combination thereof

  • At least 3 years of volunteer work

  • At least 2 years of work with political, media, or regulatory stakeholders, or any combination of the three

  • At least 1 year of non-profit Board service

  • At least 1 year of experience working at a non-profit

  • At least 1 year of people leadership experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Man On Laptop
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

Employees Working

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
Women on Cellphone

Want more jobs like this?

Set a Job Alert

Explore Your Options


  • Build the next generation of digital tools for our customers—we’re always innovating solutions.

    Explore 517 Jobs


  • Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.

    Explore 603 Jobs

Customer Care

  • When our customers have questions about our products and services, they’ll turn to you.

    Explore 13 Jobs


  • Design and create future-forward products on a team of innovators helping to change banking for good.

    Explore 341 Jobs

Data Scientist

  • Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.

    Explore 74 Jobs


  • Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.

    Explore 36 Jobs


  • Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.

    Explore 85 Jobs

Branch Ambassador

  • Take your place on the front lines, representing our brand, problem solving and building relationships with the customers

    Explore 196 Jobs


  • Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.

    Explore 22 Jobs


  • Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.

    Explore 18 Jobs


  • Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.

    Explore 90 Jobs

Commercial Banking

  • Deliver expert advice, superior products and best-in-class service to our commercial partners.

    Explore 32 Jobs

Business Banking

  • Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.

    Explore 25 Jobs

Risk Management

  • Use your expertise and perspective to bring insights to the table so we can grow in the right ways.

    Explore 185 Jobs

Human Resources

  • Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.

    Explore 55 Jobs

Marketing and Communications

  • Help us tell our story, connect with customers and introduce our products and to the world.

    Explore 14 Jobs


  • Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.

    Explore 36 Jobs

Data Analyst

  • Analyze, develop and test the strategies that pull insights from our data and move us forward.

    Explore 22 Jobs

Business Analyst

  • Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.

    Explore 89 Jobs


  • Offer simple answers to complex questions, while helping both our team and customers thrive.

    Explore 83 Jobs


  • Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.

    Explore 16 Jobs

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Finance, McLean, Virginia, United StatesRemove
  • Finance, New York, New York, United StatesRemove
  • Finance, Chicago, Illinois, United StatesRemove
  • Finance, Richmond, Virginia, United StatesRemove

*Required Field