Senior Learning Manager, Staff Groups at Capital One - US
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R158996 Posted 10/21/2022

Senior Learning Manager, Staff Groups

McLean, Virginia | New York, New York | Wilmington, Delaware | Plano, Texas | Richmond, Virginia
  • Category Human Resources
  • Experience Sr. Manager
  • Primary Address McLean, Virginia


Center 2 (19050), United States of America, McLean, Virginia

Senior Learning Manager, Staff Groups

At Capital One, you'll notice a unique culture of enthusiasm, collaboration, innovation and agile creation happening every day. We have people leaders who believe we are humans first and support living your best life while achieving amazing accomplishments at work. As part of the Learning & Development team you will work closely with business and HR leaders to conduct learning needs analysis, create human centered and scalable design strategies, deliver and manage legendary learning experiences, and measure and iterate against these experiences over time. This is a rare opportunity to bring a unique mix of adult learning, human-centered design practices, deep research-backed learning, leadership and executive development expertise, and top-notch client consulting skills into a role with scalable and meaningful impact. We hope this sounds like your dream team; it’s ours, and we worked hard to create and maintain it. We are looking to add a talented individual to our team to help us lead our growing portfolio of learning experiences!

Capital One is looking for a Senior Learning Manager to support ~8,000 associates and ~1,900 People Leaders across our Staff groups - Capital One’s Audit, Finance, Human Resources (HR), Legal, and Risk teams. We’re looking for someone who will thrive leading a team that’s rapidly growing its learning portfolio, evolving our business support model, and supporting a broad base of learners. The individual will enjoy a fast-paced and collaborative environment, have a passion for building scalable learning strategies and experiences, and bring a creative and customer-backed mindset to all of their work.

Roles and Responsibilities 

  • Partner closely with business executives and HR leadership to understand imperatives, gain insights into critical talent drivers for the organization, and consult on the appropriate talent development agenda in order to identify and prioritize points of leverage in learning to maximize business impact. 

  • Lead and manage a team of learning professionals who consult, design, develop, curate, and deliver learning solutions across all Staff groups. 

  • Build, scale, and deliver a comprehensive portfolio of horizontal learning solutions across Staff groups (e.g., DIB, people leadership, team effectiveness, soft skills, competency learning) and critical, business identified skill development opportunities. 

  • Leverage experience and background in instructional design, adult learning, and leadership theory to design, develop and deploy innovative, digital first and blended learning experiences. 

  • Design and implement a measurement and evaluation strategy to determine program effectiveness; share results and partner with leaders to drive improvements to enhance value, sustainability, and learner impact. 

  • Define and socialize learning’s story of how we plug in as a strategic talent lever, culture impactor, and business results driver and where we can optimally support the business. 

  • Communicate program results and impact leveraging data, and engage effectively with executive partners and other stakeholders, as needed. 

  • Leverage project management skills to deliver an optimized and flawless learner experience including change management strategies, effective communications, and coordination with learner, communications, and support teams. 

  • Stay current with external trends, best practices, and innovations and infuse these into the work products and consulting offered to clients.

  • Influence across multiple cross-functional teams, client organizations, and groups without direct authority, collaborate with enterprise learning peers to leverage existing products and experiences, and identify solutions that can achieve broader shared results.

  • Travel as needed (up to 25% post-COVID-19 travel restrictions) to other company locations for meeting and delivery of learning experiences.

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 5 years of experience in learning design and development

  • At least 5 years of experience in client consulting or performance consulting or a combination of both

  • At least 5 years of experience leading projects or working in Agile teams, or a combination of both

  • At least 3 years of experience in people management

Preferred Qualifications:

  • Master’s Degree in Business Administration, Education, Human Resources, Instructional Design, Learning and Development, or Organizational Design/Effectiveness

  • At least 5 years of experience with supplier/vendor relationship management

  • At least 5 years of experience managing budgets

  • At least 5 years of experience working in the learning & development industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City

- $151,300 and $178,500 for Sr. Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

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Career Journey

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