Senior/Lead Design Strategist
Primary Address McLean, Virginia
OverviewCenter 1 (19052), United States of America, McLean, VirginiaSenior/Lead Design Strategist
The Small Business Design team is a group of passionate human-centered designers and strategic thinkers charged with creating experiences in service of a small business owner’s dream, and providing them with financial tools and guidance that feel exclusively created for every moment in their journey.
We collaborate with partners from product, tech, ops, analytics, legal, marketing, and brand teams to bring about a persistent focus on our customers and create elegant, simple products and services that can make a positive impact on the lives of small business owners.
Our design team supports three primary workstreams: acquisitions, digital servicing and associate tools. The Design Strategist is a horizontal role and your day-to-day responsibilities will span all three of these verticals allowing for a great deal of influence and engagement.
Who you are:
A builder: You like getting your hands dirty to create great experiences around business intent and customer insights
A learner: You thrive on constructive feedback and seek input from stakeholders and teammates early and often
A multi-tasker: You can efficiently manage your time, juggle projects and consistently communicate progress with your manager and team
A partner: You develop relationships with key product and tech partners to build a customer-first experience
A storyteller: You can weave and share compelling narratives around research findings and design concepts
An energizer: You gather and integrate feedback, influence stakeholders and create energy for ideas or initiatives
An open book: You’re comfortable sharing in-progress work with teammates and partners
What you’ll do:
We’re looking for a human-centered Design Strategist with a strong background in applying creative, analytical, and theoretical knowledge to real-world digital service design challenges. You’re a master storyteller with strong communication skills who can engage with stakeholders across job functions and lines of business. You lead and contribute across the product life cycle, with comfort and fluency as a strategist, researcher, and designer in order to uncover insights and drive direction and vision. Fostering connection
Champion the small business card vision across partner teams, identifying high-impact business/customer opportunities while showing up as the partners we want to have across product, design, technology, and business stakeholders
Plan and implement research strategies and methodologies, conducting primary and secondary user research, leveraging a diverse set of UX research tools
Inform the product strategy and roadmap through the synthesis of qualitative user research and quantitative analytics, driving data-driven decision making and aligning with the highest leverage work
Ensure the customer and associate-facing experiences set the bar for quality and deliver against our customers’ highest needs
Embed an omnichannel mindset, thinking holistically about the customer journey and delivering across device and channel touchpoints
Review user stories to ensure measurement aligns with user research findings, experience metrics, and business outcomes
Apply a Diversity, Inclusion, and Belonging (DIB) lens to every aspect of the work
What you’ll bring:
Empathy that will empower you to be a customer advocate in our product development processes
Strong leadership presence to facilitate collaboration between Design, Product, and Tech
Ability to translate user needs and requirements into clear and compelling artifacts
Ability to clearly communicate your recommendations to partners and influence the shape of the product using service blueprints, future state maps, user journeys, and more
Excellent problem-solving and relationship management skills
Your Design Portfolio:
Highlights the impact of research findings and consumer insights into successful design outcomes
Reflects ability to facilitate research-related tasks including planning, evaluating, and disseminating findings
Showcases end-to-end work on digital product design projects – show aspects of your process from engaging stakeholders, formulating research approach, and ensuring experience recommendations are actionable
Gives us a glimpse of what makes you and your skills unique
At least 5 years of experience in design strategy, service design or human-centered design
At least 5 years of experience with design thinking tools and methods
Bachelor’s degree from an accredited college or university, or military experience
Master’s Degree in design or business
7+ years experience in the full range of product design, interaction design and visual design
Experience translating research results into actionable recommendations across diverse audiences concisely and effectively
Proficiency collaborating with stakeholders and acting as a strategic partner in product decisions
A compelling portfolio that demonstrates your past work and its impact
Familiarity with a variety of user research methodologies and how to use them effectively
Experience with remote testing tools
Excellent communication and the ability to influence multiple levels of the organization
Experience designing research across devices and platforms, including mobile, tablet, desktop, iOS, Android
Desire to work within an ego-free, highly collaborative, and cross-functional team
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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