Skip to main content
R150326 Posted 07/21/2022

Senior Communications Associate - Capital One Software

McLean, Virginia | Richmond, Virginia | Houston, Texas | Plano, Texas | New York, New York
  • Category Marketing and Communications
  • Experience Sr. Associate
  • Primary Address McLean, Virginia


Center 1 (19052), United States of America, McLean, Virginia

Senior Communications Associate - Capital One Software

At Capital One, we’re building a leading information-based technology company. Founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. 

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

About the Role:

Capital One is looking for an energetic, creative and results-driven internal communications professional to join a growing group of experts on our Corporate Communications team.

Working for one of the world’s most recognized brands that is ranked #97 on the Fortune 500 provides multiple opportunities to learn and grow while creating industry leading communications campaigns. Our work demands diverse skill-sets including experience in content production; process management; web publishing; analytics and insights; digital storytelling and more.

The Senior Communications Associate will support internal communications for Capital One Software, which focuses on Capital One’s suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. As the first bank to go all in on the public cloud, Capital One has re-architected our applications and data platforms, embraced machine learning at scale, and built capabilities to manage a complex data and application environment in the cloud.

This person will partner with Capital One Software business, technology, and product leaders to support a strategic, integrated, multi-dimensional communications strategy across internal channels by managing the production flow for internal communications, graphic design, and multimedia in addition to publishing web, email and other electronic content across internal channels.

This position requires exceptional written, verbal and presentation skills; solid understanding of and experience working with digital media and content production; experience with content and production management; experience leading projects and teams to meet objectives; and the ability to build trusted relationships - with both internal and external stakeholders - while operating in a fast-paced, complex environment. 


  • Manage our overall Capital One Software team internal communications editorial calendar.

  • Consult with teammates to ensure we’re balancing planned content and follow-up on outstanding communications messages.

  • Own the day-to-day care and feeding of multiple internal digital channels and manage the distribution or publishing of messaging across these channels.

  • Manage ongoing updates to multiple distribution lists.

  • Help manage shared mailbox that the team owns.

  • Work with HR and chief of staff to understand their production needs, ensure a smooth experience, and produce great end-products for the team.

  • Contribute to quarterly metrics collection to evaluate performance of communications

  • Manage logistics and project plans for organization-wide events.

  • Work effectively across the aisle to develop healthy partnerships within the business and other creative and communication groups.

  • Ensure consistency of material which also meets brand guidelines and quality standards.

  • Develop and maintain a general understanding of Corporate Communications and our internal clients, and the way we think about communication strategies to drive high-value products.

  • Build and maintain relationships with the Tech organization and internal and external communications partners to share best practices.

Here's what we're looking for in an ideal teammate

  • A collaborative spirit combined with a passion for creating the best possible experience for your teammates and clients.

  • Excellent communication skills.

  • A passion for making content effective, compelling, and resonant across digital channels.

  • Agility in a constantly changing environment, including the ability to diagnose problems and help drive appropriate solutions. 

  • A tenacious problem solver, working with internal customers and teammates to understand intent and goals to manage projects that deliver on their needs.

  • Comfortable using various technologies, platforms and channels to deliver superior content experiences.

  • Highly collaborative and inquisitive about how our services, processes, and teams work.

  • Highly organized with comfort juggling multiple projects and priorities.

Basic Qualifications

  • Bachelor’s Degree or military experience. 

  • At least 1 year of experience in strategy, communications, marketing or event management.

  • At least 2 years of experience in Project or Process Management.

Preferred Qualifications

  • At least 3 years of experience managing the development and production of and/or crafting communications or marketing pieces.

  • At least 1 year experience with a production/project management system (e.g., Trello, LeanKit, etc.).

  • Experience interpreting metrics and trends.

  • Proficiency in Google applications.

  • Must be comfortable working in a corporate environment and able to work quickly under tight deadlines.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Man On Laptop
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

Employees Working

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
Women on Cellphone

Want more jobs like this?

Set a Job Alert

Explore Your Options


  • Build the next generation of digital tools for our customers—we’re always innovating solutions.

    Explore 732 Jobs


  • Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.

    Explore 832 Jobs

Customer Care

  • When our customers have questions about our products and services, they’ll turn to you.

    Explore 10 Jobs


  • Design and create future-forward products on a team of innovators helping to change banking for good.

    Explore 285 Jobs

Data Scientist

  • Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.

    Explore 83 Jobs


  • Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.

    Explore 17 Jobs


  • Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.

    Explore 96 Jobs

Branch Ambassador

  • Take your place on the front lines, representing our brand, problem solving and building relationships with the customers

    Explore 184 Jobs


  • Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.

    Explore 33 Jobs


  • Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.

    Explore 15 Jobs


  • Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.

    Explore 72 Jobs

Commercial Banking

  • Deliver expert advice, superior products and best-in-class service to our commercial partners.

    Explore 67 Jobs

Business Banking

  • Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.

    Explore 25 Jobs

Risk Management

  • Use your expertise and perspective to bring insights to the table so we can grow in the right ways.

    Explore 131 Jobs

Human Resources

  • Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.

    Explore 30 Jobs

Marketing and Communications

  • Help us tell our story, connect with customers and introduce our products and to the world.

    Explore 16 Jobs


  • Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.

    Explore 32 Jobs

Data Analyst

  • Analyze, develop and test the strategies that pull insights from our data and move us forward.

    Explore 48 Jobs

Business Analyst

  • Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.

    Explore 84 Jobs


  • Offer simple answers to complex questions, while helping both our team and customers thrive.

    Explore 72 Jobs


  • Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.

    Explore 13 Jobs

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Marketing and Communications, McLean, Virginia, United StatesRemove
  • Marketing and Communications, Richmond, Virginia, United StatesRemove
  • Marketing and Communications, Houston, Texas, United StatesRemove
  • Marketing and Communications, Plano, Texas, United StatesRemove
  • Marketing and Communications, New York, New York, United StatesRemove

*Required Field