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R123378 Posted 05/23/2022

Senior Business Director - Head of Credit Risk & Fraud

McLean, Virginia | New York, New York | Plano, Texas
  • Category Business Analyst
  • Experience Sr. Director
  • Primary Address McLean, Virginia


Center 2 (19050), United States of America, McLean, Virginia

Senior Business Director - Head of Credit Risk & Fraud

The Credit Risk and Fraud organization in the Commercial Credit Card business at Capital One is responsible for defining and implementing the credit and fraud strategies, working with internal partners, prospects and customers to support Commercial’s Credit Card growth and ensuring we have a scalable, well-managed business.

As a leader of this space, you are responsible for developing risk management strategies, defining our risk appetite, policies and procedures, and leading & managing a team of underwriters, process managers, business analysis and investigators to analyze, assess, and mitigate risk for the Commercial Card business.  As a people manager at Capital One, you play a critical role in bringing in the best talent and creating opportunities for our associates to be great through coaching, development, and performance management. 

Primary Credit Risk & Fraud Management  responsibilities may include:

  • Credit Risk

    • Partner with business leadership and key stakeholders to establish goals, create and manage underwriting guidelines, evaluate market opportunities so as to contribute to the unit’s profitability and allocate resources appropriately.

    • Partner with the Credit Risk Management (CRM) organization  to foster an environment of open dialogue around risk tolerance and credit appetite.

    • Maintain portfolio quality by assisting in the underwriting of loans and in the development of loan modifications and strategies.

    • Maintain a strong working knowledge of the business, its customers, loan portfolio, competitive environment, economic trends and policies.

    • Schedule and conduct periodic portfolio and industry reviews to forecast and identify emerging problems within the portfolio

    • Identify potential structural enhancements in order to improve the credit and reduce risk exposure.

  • Fraud

    • Develop the strategy for stopping credit card  fraud from happening, ensuring our customers are taken care of when they are impacted, and minimizing the overall financial impact of fraud on Capital One. 

    • Partner with the Enterprise Fraud organization to collaborate on strategy and capability development, joint implementations and achieve alignment on company-wide policies.

    • Directly lead a team of analysts, process managers and investigators and have ownership of fraud loss P&L. 

    • Monitor fraud trends and develop short, medium and long term strategies to be a leader in the industry and partners with product and tech teams to deliver these strategies. 

    • Support Capital One’s journey to deliver a faster, easier, and more digital set of customer experiences.

  • General 

    • Demonstrate subject matter expertise for specific line of business, including attending and participating in industry workshops, conferences, etc.

    • Encourage an atmosphere of urgency toward meeting customer’s needs and providing excellent customer service.

    • Promote appropriate application of all policies and procedures; support and drive adherence to regulatory compliance requirements

Primary Leadership Responsibilities may include: 

  • Responsible for developing and managing a diverse team engaged in the underwriting, structuring, and closing of credit card deals, as well as stopping credit card  fraud from happening.

  • Craft a strategic plan & vision, oversee the identification and execution of critical process improvements

  • Responsible for recruiting, training, performance management, rewards and recognition – in accordance with our company values. 

  • Cultivate a positive work environment by ensuring all team members are properly challenged and motivated and play an integral role in the team’s productivity through an effective and equitable allocation of assignments.

  • Develop high caliber associates through on-going mentoring, coaching and career development planning. 

Basic Qualifications:

  • Bachelor’s Degree or Military Experience

  • At least 10 years of experience  in analysis

  • At least 10 years of experience in credit underwriting or at least 10 years of experience in portfolio management

  • Previous formal leadership experience

Preferred Qualifications:

  • Master’s Degree in related field - economics, finance, or business

  • At least 12 years of experience in credit underwriting or at least 12 years of experience in portfolio management

  • Subject matter expertise in specific industry or segment

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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