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Senior Associate, Product Manager- CR

Location: McLean, Virginia

Job ID R105944

Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.

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Benefits start day one for full-time associates and after 90 days for part-time associates. Read more about our full benefits here.

  • Healthcare

    Medical • Dental
    Vision • Healthcare FSA
    Dependent Care FSA
    Health and Wellness Programs

  • 401(k) / Retirement Plans

    Employer Matching

  • Continuing Education

    Tuition Reimbursement
    Professional Development

  • Family Support

    Adoption Cost Benefit
    Maternity and Paternity Leave
    Back Up Child Care

  • Work/Life Balance

    Sick Days
    Paid time off
    Flex- time

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Associate Spotlights

  • The biggest qualities we look for are being autonomous and self-driven. This culture inspires you to take initiative and rewards you for doing so. I get to use all parts of my brain here.

    – Emma S., Product Manager

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Job ID R105944 Updated date 02/02/2021
Recruiting: VA - McLean, United States of America, McLean, Virginia

Senior Associate, Product Manager- CR

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

Customer Resiliency is where excellence meets empathy — with human-centric approaches and analytical rigor, we generate value for our business and help our customers succeed. As a Product Manager in Customer Resiliency, you’ll be leading initiatives and partnering with key stakeholders to lay the foundation for the way customers interact with Capital One. This role will be responsible for implementing policies, managing processes, and building experiences in a way that drives customer success while protecting our business. You'll team with world-class Product Managers, Business Analysts, Process Managers, Designers, and Engineers to collaborate and deliver results that will have a direct impact on the bottom line of the company. 

The team is seeking to fill the role of team connector and task executor. The right candidate will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. They will possess flexibility, be able to adapt to constantly changing demands, and show themselves capable of taking on new and unfamiliar tasks, resulting in a cohesive and successful product team environment. 

In this role, you will work with smart, talented people who will challenge you to excel.

You will also:

  • Work on large and small scale projects that have a direct impact on the company

  • Collaborate with partners to improve processes and to deliver better experiences

  • Drive projects based on defined team and product priorities; ensure scope of deliverables, timelines and budget are met; identify risks, issues and mitigate as needed

  • Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation

  • Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation

  • Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

  • Forge relationships with key stakeholders to ensure delivery of commitments

  • Identify ways to improve and streamline business process


We are looking for someone who has a bias towards action and is resourceful and self-motivated. The successful candidate is able to:

Be resourceful and autonomous when taking on new tasks and projects, relying on problem solving skills

  • Understand customer expectations and industry best practices

  • Identify current gaps & technical constraints

  • Participate in developing the roadmap, understanding requirements and deliverables

  • Partner with IT Delivery, Operations, enterprise teams (e.g. Legal, Compliance) and third party vendors as needed

  • Display a continuous process improvement mindset

  • Demonstrate learning agility and intellectual curiosity

  • Be open-minded and easily adapt to change

  • Exhibit a proven track record of project management, bringing the ability to organize, assign, and quickly put structure in place to manage the work

  • Demonstrate outstanding collaboration skills, as you will interact with key stakeholders across all levels to manage, inform, and influence outcomes

  • Be detail oriented, innovative and team oriented


At Capital One, you will find an environment that inspires a can-do-anything spirit with a multitude of supportive resources.  Better still, you will find managers who encourage you to be your best in all areas of your life. If you are ready to create a project manager role that satisfies your professional goals while balancing your personal interests, then Capital One is eager to talk to you.


Basic Qualifications:

  • Bachelor’s Degree 

  • At least 1 year of experience in digital product management or other relevant experience in delivering products or technology


Preferred Qualifications:

  • MBA or Master’s degree

  • 2+ years of experience in Agile product management


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

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