The Learning & Development team is seeking a teammate to join us as an Instructional Designer. In this role, you will curate and develop best-in-class learning experiences. You will form partnerships with our Credit clients and stakeholders along with Enterprise Learning to drive learning initiatives in support of our associates’ development. We’re looking for a talented individual who is customer-driven, learner-focused, and has the ability to deliver stellar results.
The ideal candidate has excellent instructional design skills, strong attention to detail, the ability to work autonomously, and to manage multiple projects effectively while working in a fast-paced environment. If you are passionate about empowering associates with the skills to be their best, read on!
Work collaboratively with peers, learning partners and stakeholders to ensure learning touchpoints are cohesive across the end-to-end experience
Conduct training needs assessments by reviewing data, performing user research, and identifying how learning should be implemented
Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience
Design and curate high quality, memorable content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools using modalities such as e-Learning, blended and instructor led training deliverables
Create behaviorally-based assessments and evaluation methods
Develop content with Google tools
Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs
Lead Train-the-Trainer activities to review content
Consult with clients and stakeholders on performance improvement and learning strategies to gain buy-in
Manage multiple learning initiatives simultaneously
Our ideal teammate is someone who:
Is collaborative, positive, and solutions oriented with an ability to navigate the organization
Utilizes innovative practices to influence the overall learning and development (L&D) landscape
Works with new technology and is engaged with L&D tech trends and best practices
Owns their work, drives efficiencies and delivers exceptional experiences with a constant eye towards improvement
Growth oriented, with the optimistic mindset to continuously learn and improve themselves
Able to dig into details and understand the big picture
Bachelor's Degree or military experience
At least 2 years of experience designing curriculum or programs using a blended learning design and modern learning theories and models
At least 2 years of experience designing and developing a variety of learning solutions for digital, virtual and classroom settings
At least one year of experience with Google Suite
Master’s Degree in Learning Design or Instructional Design or Educational Technology
At least 2 years of experience with Articulate 360
At least 1 year of experience working with agile team of learning program managers, designers and developers
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.