Senior Associate, Consumer Intelligence
Category Data Analyst
Experience Sr. Associate
Primary Address McLean, Virginia
OverviewCenter 1 (19052), United States of America, McLean, VirginiaSenior Associate, Consumer Intelligence
Founded by former strategy consultants, Capital One is a strategy driven company. The Corporate Strategy group engages on a targeted set of ultra-high impact issues that drive the direction and performance of the company. Projects focus primarily on formulating enduring and profitable growth and value enhancement strategies, while working within the business to influence results and ensure follow through.
We seek an exceptional and innovative individual to join Corporate Strategy’s Consumer Intelligence team. Consumer Intelligence was formed at the request of the CEO to increase the business’s focus on our customers. The team uses focused thinking and rigorous analysis to identify opportunities, define strategies, and solve problems. We project our expertise through compelling communication and influence skills that impact critically important, highly visible topics. Recent examples of our work include keeping a pulse of the US consumer financial health and priorities in the midst of the COVID pandemic, gaining a deep understanding of when, why and how people switch their primary bank, and partner with our Tech and Digital Design teams on the future of our mobile strategy. Team members function as strategy analysts with a deep customer focus, and with exposure to an expanding list of business clients, products, and channels. Consumer Intelligence is seeking a Senior Associate to join its entrepreneurial team and to help lead efforts to bring the voice of the customer into business decision-making.
As an analyst on the Consumer Intelligence team, you will collaborate with Strategy Consulting, Line of business customer experience teams and external vendors to bring consumer insights to life and influence highly strategic decisions. You will work on a variety of different initiatives in a close team environment. Many of the day-to-day projects emphasize a need for strong analytical thinking and problem-solving skills. Key to success in the role will be synthesizing information from various sources, performing analysis and research design, and integrating findings into cohesive and insightful presentations and summaries.
Design and execute rigorous analysis related to customer opportunities, leveraging primary & secondary research, quantitative & text analytics, design thinking, and other approaches
Advance the thinking on marketplace and competitive insights, working with research panel vendors to deliver results
Partner with Strategy Consulting to solve highly strategic problems, focusing on the highest leverage areas and delivering high impact recommendations to senior leadership at Capital One
Independently manage work streams and drive results while contributing to group problem-solving
Assess progress toward customer goals across all our lines of business and products
Serve as an ambassador for customer experience data and analysis, consulting on customer experience data applications, and infusing customer analytics into decision-making
Bachelor’s degree with strong academic record
At least two years’ experience in Strategy Consulting and/or Business Analysis
Ability to analyze and solve problems independently in a constantly changing environment
Proficiency in data analysis and in working with large data sets (including with database queries, data visualization tools, and in cloud-based environments)
Ability to take an hypothesis-driven approach to solve strategic problems and quickly focus on highest leverage areas
Robust workstream management skills, including thoughtful attention to detail and skillful balancing of multiple priorities
Strong interpersonal skills, with experience influencing decision-making outside your core team
Demonstrably strong written and verbal communication skills
Experience with survey design and analysis of customer survey data
Experience with panel-based research and vendor management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
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Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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