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R191780 Posted 07/10/2024

Retail Compliance Director

McLean, Virginia | Richmond, Virginia
  • Category Risk Management
  • Experience Director
  • Primary Address McLean, Virginia


Center 1 (19052), United States of America, McLean, Virginia

Retail Compliance Director

Compliance is seeking a Director to join our Retail Bank Compliance Advisory team. The Compliance Director will provide compliance advice regarding business strategy and operations to leaders in a growing business area. This Director will also own the management and oversight of a robust Compliance Management Program (CMP). The successful candidate will be self-starting and entrepreneurial, proactively seeking to identify tomorrow’s risks, and able to integrate themselves seamlessly into existing and emerging business lines.  The Director will leverage strong analytical thinking skills to ensure all components of the CMP are in place and operating effectively with respect to the business areas for which the team is responsible. Additionally, the Director will leverage strong leadership and influence skills to engage other groups, including Compliance Testing, Legal, Compliance Central Governance, and the Retail Bank Business Risk Office where needed.


  • Serve as a credible business advisor and partner representing the Compliance organization to the Retail Bank business

  • Lead a team of Compliance Advisors as they support specific areas within Retail Bank, including areas responsible for customer protection, the branch and cafe network, and bank operations

  • Maintain subject matter expertise in applicable laws, regulations, and regulator guidance in areas such as Reg CC, Reg DD, Reg B, FDCPA, FCRA, ADA, SCRA, Reg E, Reg O, UDAAP, and State laws pertaining to Estates, Levies & Garnishment, Powers of Attorney, and Trusts

  • Closely follow emerging consumer banking trends, including the development of new laws and evolving emerging risks

  • Maintain key relationships with business leadership as well as Legal, Risk Management, and other stakeholders

  • Coordinate with cross-functional teams to accomplish shared objectives

  • Support the management of issues with the business and risk office as they arise

  • Anticipate, identify and escalate risk scenarios where needed and propose potential mitigations

  • Participate in and support Compliance senior leadership with risk reporting and regulatory engagements

The ideal candidate will possess:

  • A focus on results and achieving short- and long-term goals

  • A proven track record of supporting and working across groups and functions and with a senior management team

  • Ability to navigate ambiguous situations to drive clarity and execute a risk agenda in a fluid environment within a highly-regulated industry

  • Solid teamwork skills; an ability to contribute to and leverage the capabilities of a high performing, cross-functional team

  • Highly developed interpersonal, presentation, and communications skills (written and oral)

  • Strategic influencing skills, with the ability to build understanding and agreement among diverse groups

  • Strong judgment, integrity, and discretion in handling highly sensitive issues

  • Strong project management, process management, and organizational skills

  • Ability to balance operating independently with appropriate escalation to and interaction with senior leadership

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 8 years of experience in compliance, legal, audit or risk management

  • At least 6 years of experience supporting, partnering and interacting with business clients

Preferred Qualifications:

  • Certified Regulatory Compliance Manager (CRCM) certification or Juris Doctor (JD)

  • 10+ years of experience in banking or financial services

  • 8+ years of people management experience

  • Ability to communicate, collaborate and manage relationships with internal and external stakeholders at various levels in a matrixed organization, while driving results

  • Ability to read and interpret regulations and regulatory guidance, and communicate insights with associates in the business

  • The judgment to analyze, evaluate, develop and effectuate solutions to complex problems

  • Ability to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently, while remaining flexible and responsive to dynamic situations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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