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R126021 Posted 10/25/2021

Principal Learning Consultant, Commercial Bank

McLean , Virginia | Chicago , Illinois | Wilmington , Delaware | Plano , Texas | New York , New York | Richmond , Virginia
  • Category Human Resources
  • Experience Principal Associate
  • Primary Address McLean, Virginia

Overview

Center 1 (19052), United States of America, McLean, Virginia

Principal Learning Consultant, Commercial Bank

This role will be responsible for the design and development of a diverse set of learning materials to support our Commercial Bank line of business. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, design and develop blended just-in-time learning solutions, and measure and report out on learning effectiveness.  They will work closely with multimedia specialists and graphic designers to script videos, storyboard e-Learning courses, structure simulations, create digital games, and much more.

Summary

  • If the idea of revolutionizing the learning experience for a group of hyper-digital, fun-seeking, customer-centric associates sounds less like work and more like fun;

  • If your writing voice can be described as fresh, modern, and conversational;

  • If you read Learning blogs over your morning coffee, and the words Bloom, Masie, and Gagne mean something to you;

  • If deadlines motivate you and a little time pressure helps you prioritize;

  • If you are evangelistic about the associate and customer experience and if people regularly seek you out because of your creativity, talent, and work style, then read on!

Key Responsibilities

  • Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience

  • Design and develop curriculum, programs, learning materials and performance support tools (including self-study, classroom, e-Learning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design).

  • Design content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions

  • Decrease required development time through advanced use of multiple rapid-development authoring tools

  • Demonstrate an aptitude for, knowledge of, and agility with new learning technologies in a fast-paced, ever-changing environment

  • Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media (example: video) to enhance the learner experience

  • Lead effective stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner

  • Determine, recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan

  • Represent Learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in 100% alignment with project timeline goals

  • Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs

  • Participate in Train-the-Trainer activities, when applicable

  • Partner with other content developers to support material development needs, as appropriate

  • Create behaviorally-based assessments and evaluation methods

  • Consult with senior leader on performance improvement and learning strategy

  • Make decisions by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks

  • Set and achieve challenging individual goals that support department and business goals

  • Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision

  • Recommend appropriate change management solutions to drive adoption and that reflect and influence the learning culture

Basic Qualifications

  • Bachelor's Degree or military experience

  • At least 3 years of experience in Training Design and Development

  • At least 3 years of experience with learning content development tools, (Articulate 360, Adobe Captivate, Adobe Design Suite, and Camtasia)

  • At least 2 years of experience in change management 

Preferred Qualifications

  • Master's Degree in Instructional Design or Instructional Design Technology

  • At least 4 years of Training Design and Development for digital modalities

  • At least one year of experience in UI/UX and graphic design

  • At least one year of experience with mobile content creation, curation and delivery 

  • At least one year of experience with Adobe Creative Suite (InDesign, Photoshop and video editing software)

  • At least one year of experience with Adobe Connect (or comparable virtual classroom product)

  • Project Management Professional Certification or knowledge of Agile methodology

  • Proficiency with Google Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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