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Principal Associate, Social Media Marketing Operations

Job ID R71717 Updated date 03/27/2019 Location McLean, Virginia
McLean 2 (19052), United States of America, McLean, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Associate, Social Media Marketing Operations

Principal Associate, Social Media Marketing Operations


The Social Media Marketing Operations Principal Associate will be responsible for managing campaign execution for U.S. Card’s Social Media marketing channels. Marketing campaign management will include activities such as launching new campaigns, launching tests, identifying and implementing process improvements, and optimizing performance across our active social media channels. The Principal Associate will be the expert in Facebook, Kenshoo, and any other relevant platforms and will stay in-tune with social media platform updates and best practices. This position requires a focus on ensuring delivery of high quality end-to-end of social media marketing campaigns, an understanding of and ability to generate insights from key media performance metrics, and an ability to operate efficiently in a cross-functional team.


  • Daily management of paid social media campaigns (e.g., Facebook, Instagram) from planning and execution to analysis and reporting

  • Monitor Paid Social trends and generate insights to identify opportunities for campaign improvement and optimization

  • Carry out campaign management tasks including: optimization, budget control, and forecasting

  • Develop and execute all campaign testing, including: lift studies, creative format, ad copy, audience, and landing page testing

  • Solid understanding of performance marketing, conversions, and online customer acquisition

  • Coordinate with several internal teams including Compliance, Customer Experience, Analytics, Data etc.

  • “Self-starter”, strong organizational skills, ability to prioritize workloads, and fast learner of new Paid Social technology tools

Basic Qualifications:

  • Bachelor's Degree or Military Experience

  • At least 3 years of experience in Social Media marketing (e.g., Facebook, Instagram), including experience with planning and implementing successful Paid Social strategies

  • At least 3 years of experience managing multi-million dollar Paid Social campaigns

Preferred Qualifications:  

  • Masters in Business Administration

  • At least 1 year of people management experience

  • At least 5 years of experience in Social Media marketing related experience with high volume and media budgets


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).