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Principal Associate, Cyber Incident Management

Job ID R85657 Updated date 10/09/2019 Location McLean, Virginia
McLean 1 (19050), United States of America, McLean, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Associate, Cyber Incident Management

The Cyber Incident Management team at Capital One is responsible for coordinating, documenting, communicating, and tracking all Cyber Incidents impacting Capital One. The associate in this role will define, monitor, and measure the accomplishment of these responsibilities, work closely with Cyber Operations and Intelligence teams, as well as teams across the enterprise to ensure tight integration and resilience of all operations. When incidents occur, the associate in this role will coordinate teams to through efficient response. The associate should be willing to work in an operational environment, which may include long or odd hours. The associate as a PA is expected to lead team members. 


General Responsibilities:

  • Execute day-to-day incident management operations

  • Use technology infrastructure and operational processes to enable a more effective incident management process

  • Develop and distribute executive-level summaries of cyber incidents which impact Capital One assets 

  • Communicate technical cyber threat & incident response operations information across the Cyber division, to include the CISO and CIO

  • Verify work is properly documented in the system of record

  • Engage with associates across the Capital One enterprise

  • Benchmark “as-is” Cyber Incident Management processes and technology against industry

  • Identify and track incident management performance measures to provide relevant performance trends over time

  • Analyze incident management performance by observing trends, identifying and prioritizing corrective actions, and directing those corrective actions to increase accountability

  • Improve process effectiveness, demonstrate compliance, and provide quantifiable inputs for resource allocation decisions

  • Define quantifiable Key Performance Indicators (KPIs) to measure efficiency and success of Incident Response team activities

  • Automate the production of interval based reports which provide KPI metrics

  • Coordinate with various teams in clarifying security risks, and roles and responsibilities related to ongoing Incident Response cases

  • Provide support to operational & cybersecurity strategy development

  • Maintain updated knowledge of best practices in cyber operations and incident response processes to identify and recommend new technologies and/or processes with the potential to enhance operations

  • Develop, follow, and maintain playbooks which enable consistent work

  • Identify and enhance processes where automation has the potential to improve efficiency

Basic Qualifications:

  • Bachelor's Degree

  • At least 3 years of experience working in a Security Operations Center or supporting an Incident Response Team

  • At least 1 year of experience with cyber threat analysis and mitigations 

Preferred Qualifications:

  • Relevant certification: CEH, GCIA, GCIH or Security+

  • Master's Degree in fields such as Business, Information Systems, Emergency Management, and Engineering or military experience

  • Strong communication skills with the ability to manage responsibilities across multiple areas and projects

  • Emergency management skills (NIMS/ICS)

  • Ability to manage multiple simultaneous responsibilities

  • Ability to analyze information and data

  • Excellent problem-solving and conceptual thinking abilities, especially with technical troubleshooting

  • Ability to develop and communicate recommendations to non-technical associates in business areas

  • Effective process management skills

  • Strong collaborative partnership skills for working with various points of contacts internal and external to Capital One

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).