The Enterprise Service Risk Office provides risk management support to several lines of business including: Tech, Digital, Brand, Work Place Solutions (WPS), Enterprise Supplier Management (ESM) Growth Ventures, Corporate Security, One Design and External Affairs. We are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Our ES Process Management Governance team is seeking a highly-motivated process and risk manager. The successful candidate will have knowledge of process management strategies, risk methodologies and ability to build relationships with business and risk partners. Core responsibilities include oversight of ES process hierarchy, critical business process identification and consultation, process training support, and horizontal support for ES controls program. Initiates and executes process improvements. Leads other associates, when necessary, and ensures best practices are executed by the team and shared broadly across the Enterprise.
Strong executive communication skills, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Develop strong structured storylines, identify and create primary elements of storyboards and slide design, display data and finalize slide presentations for senior leadership
Effectively work in white space and bring structure to deliver on our well manage agenda
Strong strategic thinking represented in deck creation
Strategic and analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation
Build out and maintain ES Process Governance strategy and standards
Establish and maintain relationships with ES process owners, process managers, and vertical risk advisors
Develop, implement and oversee ES process community of practice, enable best practice sharing within ES and other risk offices across the Enterprise
Collaborate with ERM, ORM and business partners throughout the ES BRO value chain to help drive best practices and principles, specific to process management execution strategies
Actively participates in team oriented efforts
Manage multiple tasks independently to meet deadlines
Coordinate work between multiple areas and engage in multiple projects, simultaneously; leveraging/influencing business partners to drive results
Manage, oversee and implement process improvements: data quality, process certification framework, process hierarchy change management, change control, and reporting
High School Diploma, GED or equivalent experience
At least 2 years of experience in risk management
At least 3 years of experience in presentation deck creation using Google Slides
Business Process Management certification, Lean or Green Belt Certification
3 years of experience in Risk Management
5 years of experience in analysis
Ability to work with others and improve existing processes
Demonstrated ability to drive results and communicate with all levels
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.