Manager, Project Management (Horizontal Services)
Category Process and Project Management
Primary Address McLean, Virginia
OverviewCenter 1 (19052), United States of America, McLean, VirginiaManager, Project Management (Horizontal Services)
Capital One’s Card Decisioning Platforms are at the forefront of innovation in creating breakthrough capabilities in our lending ecosystem that benefits hundreds of millions of Americans and fuel growth company-wide. To maximize the leverage of our platforms, we are building a new world class customer success organization. We will be the bridge between our platform’s individual capabilities and the business units who leverage these capabilities to provide seamless end to end experiences to Capital One’s customers.
We are seeking a Project manager who can work horizontally across platforms to build and manage a services catalogue. As a horizontal project manager, you will be a thought leader with a multidisciplinary mindset, sitting at the interface of business, technology and platforms. Through management of the service catalogue you will drive transformation in our platform delivery to unlock a flywheel of value creation.
Key Responsibilities Include:
Developing an end of end understanding of our decisioning platforms and surrounding ecosystems to anticipate how changes in one part of system interplay with the rest
Partnering cross-functionally to provide strategic and tactical thought partnership to effectively drive results
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Understanding long term roadmaps across decisioning platforms and using that to influence prioritization of business initiatives to create efficiencies
Ability to own end-to-end service delivery & ownership in partnership with/on behalf of our internal customers
Ability to navigate through an increasingly complex ecosystem, abstracting away the underlying complexity for our internal customers
Ability to bridge the gap between business and technology, demonstrating equal adeptness at communicating & collaborating with both groups
Ability to provide our internal customers with full transparency into the overall delivery process, effort statuses, resourcing allocations, etc.
We’re looking for candidates who are:
Intellectually curious and show high level of comfort with ambiguity and complexity
Highly fungible and can operate in a rapidly changing environment with a sense of urgency in delivering outcomes
Comfortable at thinking big and connecting the dots to align our platform direction with strategic goals of our business segments
Exceptional at developing and nurturing relationships with internal customers and platform partners
Bachelor's Degree or Military Experience
At least 3 years of experience in project management or Analytics or Solutions engineering or Technical consulting or product management
Advanced degree in any engineering or related technical discipline
2+ years of experience working with complex decisioning systems
2+ years of experience in customer (internal or external) facing role
5+ years of experience in project management or Analytics or Solutions engineering or Technical consulting or product management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
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Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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