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R151676 Posted 07/29/2022

Manager, External Communications, Capital One Insights Center

McLean, Virginia | Richmond, Virginia | Wilmington, Delaware | Plano, Texas | New York, New York
  • Category Marketing and Communications
  • Experience Manager
  • Primary Address McLean, Virginia


Center 1 (19052), United States of America, McLean, Virginia

Manager, External Communications, Capital One Insights Center

Launched in late 2021, Capital One’s newly formed Insights Center is a nascent cross-functional platform for data and dialogue which produces insights that advance equity and inclusion. The Center’s research is focused on creating a more inclusive society, building thriving communities and developing financial tools that enrich lives.  This involves coverage of topics across the policy ecosystem, including financial health and inclusion, inclusive growth, affordable housing, and many other related topics.

In this role, the Communications Manager will have the opportunity to individually and collaboratively bring exciting ideas to life through the development and execution of data-driven public relations programs in support of the Capital One Insights Center. In this role, the associate will lead external-facing, multi-dimensional and integrated communications campaigns across channels to raise awareness, enhance perception and drive coverage of the Insight Center’s research and thought leadership products. 

The Communication Manager will shape, own and develop communications strategies for the full range of Center research, content, covenings and external engagements, ensuring that those strategies are informed by insights from the external environment, enterprise communications goals and business intent. The associate will also proactively identify, assess and mitigate issues and risks impacting research products,  while furthering a  story rooted in the Center and Capital One’s mission to a broad range of external stakeholders. The manager will serve as a strategic counselor to the Insight Center  and External Affairs’ team  leaders. 

The right candidate should demonstrate big picture and bold thinking, the ability to translate complex topics and research into compelling communications, excellent judgment, problem solving, growth mindset, and have an in-depth understanding of the ever-changing media landscape.

The Communications Manager will report to the Director of the Insights Center and work closely with the Insights Center President and team; Corporate Communications and broader External Affairs; Corporate Strategy, and multiple enterprise and external partners.

This is a hands-on role about the power of possibility -- and wearing many hats is the reality of this once in a career opportunity.  Excellent communication, creativity, problem solving, teamwork, judgment, organization, and time management will all be critical for the challenge.

Candidates who enjoy the thrill of a start-up, strategy, stakeholder management, and operating at the intersection of insights, storytelling and action will find much to like about this role.  Students of the research, policy and media ecosystems will discover strong alignment with those worlds.  

Anticipated Responsibilities Include:

  • Contribute to  the development of the Insight Center’s overarching communications strategy and messaging platform ensuring  alignment with and support for  the overall objectives of the Center, External Affairs and the company. 

  • Design, manage and execute tactical plans and program activations that advance the Center’s strategic communications goals 

  • Inform the development of the Center’s overall research agenda as well as all individual research products through a communications, media relations, and stakeholder engagement lens.

  • Build strong relationships with a wide variety of external and internal stakeholders; determining stakeholder priorities and relevant impacts to the Center’s overall communications strategy, as well as individual Center research products and content.  

  • Lead ongoing, insights-based and results-focused PR programming to enhance awareness of the Capital One Insight Center, and deliver on the Center and Capital One’s bold external engagement, CSR and public affairs goals. Thoughtfully yet nimbly determine when to incorporate earned media, owned content, paid media, social and other communications and engagement into programming. 

  • Position Insight Center and External Affairs leaders as industry leaders and integrate their voice authentically in relevant conversations that further communications and storytelling.

  • Establish and maintain relationships with key media outlets and influencers to further impactful storytelling.

  • Identify, build and maintain effective relationships with partners across the enterprise, including members of the broader corporate communications and external affairs teams, corporate strategy and lines of business

  • Develop and maintain deep fluency and expertise in relevant external trends impacting the Insight Center and External Affairs.

  • Play a key role in the company’s efforts to anticipate, identify and address potential threats to reputation health.

  • Leverage a broad-based knowledge of the external environment and key stakeholders (media, customers, activists, regulators, policymakers, community and industry influencers) to provide communications advice and counsel to enhance and protect corporate reputation.

  • Manage agency partners and large-scale budgets. 

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 5 years of Communications, Marketing, Public Relations experience or a combination

  • At least 2 years experience building end-to-end communications strategies

Preferred Qualifications:

  • Master’s Degree in Business, Public Policy, Social Science, Communications, Marketing/Public Relations, or Journalism

  • At least 7 years of Communications, Marketing, Public Relations experience or a combination

  • At least 5 years experience building end-to-end communications strategies

  • At least 5 years experience in media relations 

  • At least 5 years  training and preparing senior level spokespeople for media interviews

  • At least 2 years experience developing multi-channel communications strategies and tactical plans 

  • At least 2 years of experience in any of the following fields: academic publishing, public policy, social impact, financial health, or economics

  • At least 2 years experience distilling and integrating complex data and research into compelling stories and earned media plans 

  • At least 2 years communicating to and engaging with decisionmaker audiences- such as elected officials and community activists

  • At least 2 years identifying KPI’s and measuring campaign results 

  • Agency background and experience supporting Fortune 500 clients

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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