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Manager, Digital Product Management, Card Customer Experience

Location: McLean, Virginia

Job ID R87532

Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.

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Benefits

Benefits start day one for full-time associates and after 90 days for part-time associates. Read more about our full benefits here.

  • Healthcare

    Medical • Dental
    Vision • Healthcare FSA
    Dependent Care FSA
    Health and Wellness Programs

  • 401(k) / Retirement Plans

    Employer Matching

  • Continuing Education

    Tuition Reimbursement
    Professional Development

  • Family Support

    Adoption Cost Benefit
    Maternity and Paternity Leave
    Back Up Child Care

  • Work/Life Balance

    Holidays
    Sick Days
    Paid time off
    Flex- time

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Associate Spotlights

  • The biggest qualities we look for are being autonomous and self-driven. This culture inspires you to take initiative and rewards you for doing so. I get to use all parts of my brain here.

    – Emma S., Product Manager

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Responsibilities

Job ID R87532 Updated date 11/14/2019
McLean 2 (19052), United States of America, McLean, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Digital Product Management, Card Customer Experience

Capital One’s Card Customer Experience Team is looking for a Product Manager who is passionate about building transformative digital experiences and willing to go above and beyond to help our customers succeed.

As a Product Manager, you’ll be leading initiatives and partnering with internal teams to create digital-first experiences that lay the foundation for the way customers interact with Capital One and help them achieve their goals. You'll team with world-class Product Managers, Business Analysts, Designers, and Engineers, collaborating on new product ideas from concept to launch and having direct impact to the business objectives.

In this role you will:

- Relentlessly push to understand customer needs and ensures customer is considered in prioritization and trade-off discussions

- Set product vision and lead roadmapping, goal setting, story writing, prioritizing, project execution, A/B testing, and product roll-out strategy

- Collaborate with internal partners. You will be exceptional at developing and nurturing relationships with internal stakeholders and partners.  You apply strong communication skills to influence product decisions and inspire breakthrough results

- Test and iterate in small-scale pilots to validate concepts, refine them to achieve product-market fit, and then scale to drive vertical and horizontal economics

- Define learning agenda and key performance indicators (KPIs) to measure success/failure

- Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making

- Leads a team through rigorous process of test and learn with focus on identifying and developing a minimum viable product (MVP)

- Prioritize, negotiate and remove blockers to orchestrate successful launch or optimization cycle

- Manage public releases and customer support materials, ensure compliance with platform requirements, and shepherd your apps through app store processes

- Serve as subject matter expert, contributing practitioner, thought leader, career guide and mentor to teams

- Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps

Basic Qualifications:

- Bachelor’s Degree or military experience

- At least 3 years of experience using business strategy and analysis to create consumer-facing digital products

- At least 1 year of experience as a Product Owner in an Agile development process

Preferred Qualifications:

- Bachelor's Degree in Computer Science or Engineering

- MBA or Master's degree

- 3+ years of experience building and launching consumer applications on web and mobile platforms

- 3+ years of experience applying design thinking and human-centered principles to product development

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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