The Manager of Cyber Process and Controls is accountable for supporting remediation efforts and thematic data analysis and reporting within the Capital One Cyber Security organization. The manager will engage remediation teams to ensure that remediation efforts are documented and completed in a timely manner through coordination with internal teams. They will manage relationships with stakeholders, both within and outside Cyber, to deliver on the common goal of protecting Capital One.
Reviews, documents, and reports remediation actions and security gaps identified through the life cycle of issue identification and management through root cause investigation, taking ownership of the process to facilitate permanent resolution and closure
Works with all relevant internal technical teams, incident management, and the various lines of business to assist in the determination of root cause on incidents to prevent recurrence of issues
Maintains an inventory of problems under analysis and their current progress and status
Creates periodic reports on the remediation progress and problem trending
Creates, assigns, and tracks project timelines and actions to facilitate complete and accurate methodology or framework execution
Drives the resolution of technical problems where analysis requires evaluation of areas whose focus is driving the remediation of services with support teams
Works with reputation management vendors to review and remediate external security posture scoring metrics
Works to review, define, and develop cyber processes
A successful candidate on the team should:
Understand Cyber Security concepts and tools
Be team-oriented with the ability to effectively communicate and interact with a broad range of peoples and roles
Have the ability to work collaboratively, establish credibility, and build a working relationship with stakeholders and partners to ensure a shared outcome
Have the ability to present ideas in an easily digestible format
Be responsible for program metrics development, tracking, and automation
Be able to think ‘outside of the box’ to streamline processes and defend challenges to recommended changes
Be able to take similar case types and determine and document best path forward to centralize remediation efforts for efficiency
Be able to create, edit, and test process documentation to ensure accuracy
Be able to identify process efficiency opportunities leveraging an understanding of various frameworks, methodologies, and best practices (i.e. Six Sigma, Lean, ITIL, NIST, etc.)
Play an active role in the development of the team and organization by participating in process development, cross functional team leadership, and engagement with peers
Have a willingness to learn and support program areas requiring additional resources
Be able to work with team members and stakeholders to determine appropriate process and issue scoping
High School Diploma, GED, or equivalent certification
At least 5 years of experience in the Information Technology field
At least 4 years of experience in a role leading or managing projects, initiatives, teams, or functions
At least 4 years of experience with cybersecurity, GRC, or technology remediation concepts and practices
At least 3 years of experience in analyzing data from a variety of sources and reporting out on themes and trends identified
At least 2 years of experience with process review and documentation within the cybersecurity space
5+ years of Project Management experience
5+ years of experience with Lean principles
3+ years of experience with audit or regulatory compliance and controls
3+ years of experience in problem management, reputation management, process documentation, process improvement, or offensive security
Experience mentoring or coaching others
Experience managing multiple projects
Familiarity with cybersecurity and governance vendors and tools
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.