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R124456 Posted 10/04/2021

Manager, Business Resource Group Consultant

McLean , Virginia | New York , New York | Plano , Texas | Richmond , Virginia
  • Category Human Resources
  • Experience Manager
  • Primary Address McLean, Virginia


Center 1 (19052), United States of America, McLean, Virginia

Manager, Business Resource Group Consultant


Our highest calling has always been to attract, develop and inspire the world’s best people - from across the full spectrum of differences.  Our associates are the heart of Capital One and our commitment to diversity, inclusion and belonging (DIB) are valued at our core.  We empower our associates to do great work by creating an inclusive culture that values diverse perspectives, fosters collaboration, and encourages innovative ideas.  A workplace where everyone feels safe, seen, heard, valued and able to bring their best, most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our Diversity, Inclusion & Belonging efforts.

We constantly analyze our approach to DIB leadership, which is itself informed by both external voices and internal experiences. We’ve steadily increased our investment in DIB by growing our recruiting approaches and pipelines in order to attract diverse top talent, building sophisticated and industry leading DIB education and training for our leaders and associates, expanding the reach and impact of our Business Resource Groups (BRGs), and creating breakthrough programs and solutions that accelerate the deep embedment of our DIB principles across our organization.  We are building an innovative and strategically bold DIB agenda focused on not only growing DIB in our workplace, but also in leveraging the depth of our expertise and the reach of our resources to advance equity, inclusion and belonging across our communities. 

Learn more about our DIB story and consider joining us as we continue on our journey to becoming the world’s benchmark destination for DIB leadership:

The Role:

As a member of the enterprise Diversity, Inclusion and Belonging (DIB) team,  you will  support the advancement of Capital One’s DIB strategy by serving as a strategic thought leader, partner and advisor to Capital One’s enterprise-wide Business Resource Groups (BRGs). You will primarily be responsible for further maturing and developing our BRGs, including creating and executing strategies , advising BRG leadership, and ensuring the BRGs’ business impact aligns with broader DIB strategy and objectives. You will also:

  • Provide effective guidance and oversight to BRGs and their leadership team, including consulting on company policy, code of conduct, and operating principles

  • Advocate for BRG imperatives -Serve as BRG Ambassador to company, DIB Councils,  HR Consultants (HRCs), Lines of Business (LOBs) and other stakeholders promoting the BRG value proposition

  • Be well-versed on external DIB best and next practices, trends, research, and insights 



  • Partner and guide BRG leadership on long-term strategy, ensuring alignment to DIB and company strategy; including consistent framework and a well-managed structure

  • Advocate on behalf of BRGs to senior leadership and other stakeholders, 

  • Engage with Executive Sponsors, Accountable Executives, National BRG Leads, and other BRG leadership to gauge progress against strategic goals

  • Serve as a liaison between other enterprise teams - HR, TA, Talent Management/Performance Management, Legal, People Analytics, and other LOB roles

  • Facilitate cross-collaboration and alignment within BRGs, DIB, business, and HR efforts

  • Formally share and implement best practices across BRGs, including key performance indicator (KPI) alignment 

  • Apply research, best practices, benchmarks,  and and data insights to solve problems and provide guidance across BRGs 


  • Identify and Influence key BRG roles:  Define volunteer and  leadership selection processes, including succession planning

  • Onboard new BRG Leaders, AEs and Executive Sponsors

  • Lead the development and launch of new virtual/local BRG chapters, including onboarding new leadership

  • Support the development and socialization of governance and operational tools such as BRG leadership manuals, Chapter Dashboards, measures of success, and  KPIs

  • Support engagement and collaboration with Capital One’s external Diversity Community Partners (DCPs) 

  • Drive recognition for BRGs in the talent management and performance management processes

  • Manage the completion and submission of data related to internal/external surveys as they relate to BRGs and BRG programs, in partnership with DIB Communications team


  • Partnership and execution of large-scale campaigns, including heritage months, cultural celebrations, and other BRG-led initiatives

  • Event management and general program management -

    • Contracting & internal communications 

    • Event support and execution 

  • BRG Budget Management 

  • Management and execution of internal BRG leadership team meetings 

Basic Qualifications:

  • Bachelor's Degree or Military Experience

  • At least 4 years of experience in Diversity & Inclusion, Human Resources, Corporate Social Responsibility OR Non-profit Advocacy  

  • At least 2 years of experience in project management OR process management 

Preferred Qualifications:

  • At least 2 years of experience solving people and talent problems

  • At least 5 years of experience in Human Resources 

  • At least 5 years of experience in Diversity and Inclusion

  • At least 3 years of experience with Business Resource Groups / Employee Resource Groups

  • At least 5 years of experience in Project Management

  • Experience with volunteer engagement strategies and management 

  • Experience influencing and relationship building skills with clients, partners, and people with various backgrounds and cultures, including coaching and consulting with senior leaders

  • Demonstrated experience in Diversity & Inclusion with some experience in inclusion, equity,  and belonging strategies for women, people of color, LGBTQ+ employees, and other underrepresented communities

  • Effective coaching skills and ability to influence through expertise

  • Ability to support and influence data-driven decisions with various audiences through best practice research, benchmarking, and monitoring internal program metrics

  • Strong attention to detail and results oriented, ability to meet objectives and handle multiple deadlines and priorities

  • Strong communication, influence, and problem-solving skills across all stakeholders

  • Comfortable navigating through complexity and ambiguity, taking thoughtful risks resulting in action

  • Excellent written, verbal, and presentation skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

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  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
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