Manager, Brand Health Research and Analysis
Capital One is seeking a Market Research Manager to join our Enterprise Brand Insights team to lead the Communications Tracking Program & associated Learning Agenda for a key line of business. In this role you will have the opportunity to provide consumer insights that inform marketing, advertising, and brand building strategies for the company. The ideal candidate will have proven experience managing primary research and applied insights to drive business outcomes of key strategic initiatives.
As a valued member of the team you will…
Lead the management of a large, national marketing communications tracking program guiding vendor teams in design, execution, analysis and reporting
Leverage and integrate primary and syndicated research, multiple studies, secondary sources, and marketplace intelligence to generate impactful insights that inform business and marketing strategies
Diagnose and interpret brand, communications, and business issues to identify knowledge gaps for the development of a powerful learning agenda
Partner with business and marketing leads to develop the annual brand strategy, advertising, media learning agenda and design a tracking program and analysis plan in service of that agenda
Contribute and continually update your knowledge of evidence-based marketing to refine Capital One’s brand strategy, measurement approaches, and thinking regarding brand perceptions and business results
Integrate and share insights across lines of business, peers, and leaders to collaborate on key marketing issues and obtain buy-in for research plans to address any knowledge gaps
Effectively partner with peers and leaders across the organization to collaborate on key marketing or business issues
Periodically perform data pulls and ad-hoc analyses to inform senior level strategy discussions
Present brand and marketing insights to internal clients and senior leaders, influencing others through story-telling and impactful insights that drive discussion and business action
What you will bring to the team…
Curious, self-motivated and entrepreneurial – comfortable with white space and interested in proactively proposing and pursuing new research projects to address partner questions
Strong analytic skills, including the ability to read and interpret survey results, identify insights, and synthesize how these insights impact marketing strategy
Strong writing and presentation skills, with outstanding communication skills and experience simplifying complex subject matter to present actionable insights in a compelling way through effective design and data visualizations
Experience in planning, execution, and analysis of market research, including questionnaire design, experimental design, qualitative research, and other market research methods
Experience with development and management of an on-going market research learning agenda
Basic knowledge of database management systems
Bachelor’s Degree or military experience.
At least 6 years of experience in a primary market research role on either the supplier side or client side within the marketing research profession
At least 2 years of experience working with analytical tools such as Python, R, SAS, SPSS, or SQL
At least 8 years of experience in a primary market research role on either the supplier side or client side within the marketing research profession.
Experience leading brand health studies and/or long-term research projects focused on marketing communications and business results, ideally in the financial services industry
At least 3 years in a “client” facing consultative role (supplier or internal)
At least 2 years of experience at a Fortune 500 company or a company well-known for the marketing and market research disciplines
Experience with advanced research methods, such as linear modeling, logistic modeling, cross-media analysis, marketing mix modeling, and other statistical techniques
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.