Manager, Associate Relations – Investigations Team (Remote-Eligible)
Category Human Resources
Primary Address McLean, Virginia
OverviewLocations: VA - McLean, United States of America, McLean, VirginiaManager, Associate Relations – Investigations Team (Remote-Eligible)
Are you looking for a role focused on consulting with the business to assist in problem solving? Do you like to have strategic impact and work cross functionally in a dynamic environment? Our HR Associate Relations team is looking for someone who is motivated, willing to take on new and challenging opportunities, and take initiative to make our most important asset - our people - work smoothly.
The Manager, Associate Relations – Investigations Team position investigates all types of employment complaints and provides proactive recommendations to HR business partners and business leaders on employee relations issues.
Here’s what you’ll need to be successful:
Can assess when and how to make tradeoffs between speed and quality; motivated self-starter
Loves to break down complex problems and artfully push towards a solution
Exceptionally strong written and verbal communication skills
Ability to present complex topics in a clear, concise, and compelling manner
Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on.
Demonstrate an aptitude for learning in a fast-paced, ever-changing environment
Strong sense of when to operate independently and when to seek support on an issue
Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations
Act as role model and champion for Capital One Values
Participate in internal projects that improve investigative processes
Capital One is open to hiring a Remote Employee for this opportunity.
At least 3 years of Human Resources, Legal OR Risk Management experience
At least 3 years of investigation experience
Bachelor’s Degree or Military experience
At least 5 years of experience working in a team corporate environment
At least 5 years of Human Resources or Legal experience, focused on employment investigations
SHRM-CP/SCP, PHR/SPHR, or related/similar certifications
Experience conducting all types of employment investigations
Basic knowledge of employment law and practices
At this time, Capital One will not sponsor an applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
Manager, Capital One Developer Academy (CODA) Program LeadVienna, Virginia
Senior Manager, Retail Bank Learning & DevelopmentMcLean, Virginia
Senior Manager, Talent AcquisitionVienna, Virginia
Manager, Talent Acquisition End User Services OperationsMcLean, Virginia
You don't have any pinned jobs right now
Want more jobs like this?
Set a Job Alert
Explore Your Options
Build the next generation of digital tools for our customers—we’re always innovating solutions.Explore 762 Jobs
Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.Explore 898 Jobs
When our customers have questions about our products and services, they’ll turn to you.Explore 6 Jobs
Design and create future-forward products on a team of innovators helping to change banking for good.Explore 340 Jobs
Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.Explore 98 Jobs
Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.Explore 11 Jobs
Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.Explore 102 Jobs
Take your place on the front lines, representing our brand, problem solving and building relationships with the customersExplore 197 Jobs
Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.Explore 28 Jobs
Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.Explore 22 Jobs
Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.Explore 86 Jobs
Deliver expert advice, superior products and best-in-class service to our commercial partners.Explore 75 Jobs
Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.Explore 28 Jobs
Use your expertise and perspective to bring insights to the table so we can grow in the right ways.Explore 184 Jobs
Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.Explore 42 Jobs
Marketing and Communications
Help us tell our story, connect with customers and introduce our products and to the world.Explore 17 Jobs
Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.Explore 30 Jobs
Analyze, develop and test the strategies that pull insights from our data and move us forward.Explore 35 Jobs
Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.Explore 85 Jobs
Offer simple answers to complex questions, while helping both our team and customers thrive.Explore 73 Jobs
Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.Explore 17 Jobs