This role will be responsible for the design and development of a diverse set of learning materials to support our Product Experience and Risk Management line of business. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, design and develop blended learning solutions, and measure and report out on learning effectiveness. They will work closely with multimedia specialists and graphic designers to script videos, storyboard e-Learning courses, structure simulations, create digital games, and much more.
If the idea of revolutionizing the learning experience for a group of hyper-digital, fun-seeking, customer-centric associates sounds less like work and more like fun;
If your writing voice can be described as fresh, modern, and conversational;
If you read Learning blogs over your morning coffee, and the words Bloom, Masie, and Gagne mean something to you;
If deadlines motivate you and a little time pressure helps you prioritize;
If you are evangelistic about the associate and customer experience and if people regularly seek you out because of your creativity, talent, and work style, then read on!
Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience
Design and develop curriculum, programs, learning materials and performance support tools (including self-study, classroom, e-Learning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design).
Design content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions
Decrease required development time through advanced use of multiple rapid-development authoring tools
Demonstrate an aptitude for, knowledge of, and agility with new learning technologies in a fast-paced, ever-changing environment
Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media (example: video) to enhance the learner experience
Lead effective stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner
Determine, recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan
Represent Learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in 100% alignment with project timeline goals
Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs
Participate in Train-the-Trainer activities, when applicable
Partner with other content developers to support material development needs, as appropriate
Create behaviorally-based assessments and evaluation methods
Consult with senior leader on performance improvement and learning strategy
Make decisions by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks
Set and achieve challenging individual goals that support department and business goals
Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision
Bachelor's Degree or military experience
At least 3 years of experience in Training Design and Development
At least 3 years of experience with learning content development tools, (Articulate 360, Adobe Captivate, Adobe Design Suite, and Camtasia)
Master's Degree in Instructional Design or Instructional Design Technology
At least 4 years of Training Design and Development for digital modalities
At least one year of experience in UI/UX and graphic design
At least one year of experience with mobile content creation, curation and delivery
At least one year of experience with Adobe Creative Suite (InDesign, Photoshop and video editing software)
At least one year of experience with Adobe Connect (or comparable virtual classroom product)
Project Management Professional Certification or knowledge of Agile methodology
Proficiency with Google Suite
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.