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Learning and Development Coach, Community Development Banking

Job ID R67387 Updated date 02/07/2019 Location McLean, Virginia; Richmond, Virginia; New York, New York
NYC 299 Park Avenue (22957), United States of America, New York, New York

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Learning and Development Coach, Community Development Banking

The Learning and Development Coach in the Community Development Banking group will manage financial education content and oversee the training and education of Capital One Financial Access Educators (FAEs).  FAEs partner with nonprofit organizations to deliver financial capability education in the areas of credit, homeownership, small business, savings/budgeting and financial digital literacy to very low income and moderate income adults.  

Working with a team of committed community development experts and informed by best practices, the Coach will refine and develop a best-in-class financial education program and will train and support the development of the FAEs.  The Coach will create compelling content which allows the FAEs to provide value and impact to non-profit partners. The Coach will regularly travel to different markets to assess FAE presentation skills and will provide training and guidance to ensure excellence and consistency of the FAE program.  

This role requires travel of approximately 25% and reports to the Senior Director, Financial Well-Being.


  • Lead the training and education of Financial Access Educators on different financial education topics, including credit building, savings, money management, as well as  financial digital literacy and financial products

  • Create and revise succinct, compelling presentations on different topics of financial education and Capital One educational tools and products to engage diverse audiences

  • Provide centralization and consistency to the presentation and facilitation skills of the FAEs

  • Drive future and current strategy around financial education presented to non-profit partners

  • Utilize collected survey information to help inform the development and training of FAEs.

  • Ensure standard and uniform delivery of content across FAEs and markets

  • Regularly view and assess presentation performance of FAEs to determine additional training needs and program success

  • Collaborate with relationship managers and senior leadership team to refine and improve the FAE program

  • Identify and create opportunities to share best practices among FAEs and CDB relationship managers

The ideal candidate will:

  • Enjoy influencing an audience to take positive action in regards to credit, homeownership, saving and budgeting

  • Have the ability to identify opportunities to elevate our financial education to underserved consumers and communities

  • Exude passion for training, coaching and mentoring a team of associates

  • Advocate for economic opportunity and financial security for low- and moderate-income communities

  • Have the ability to influence and develop relationships with  associates across the Community Development Banking team

  • Have technological proficiency to support presentations and use of digital tools  

  • Ability to create compelling presentations and bring simplicity to complex subject matters

  • Have exceptional written / verbal communication and influencing skills with a high level of attention to detail

  • Ability to travel across the nation (Los Angeles, Chicago, Houston, Miami, NYC, New Orleans and DC) for up to 1 week per each trip


Basic Qualifications

  • Bachelor’s degree or military experience

  • At least 3 years experience creating and presenting training materials

  • At least 1 year of work experience in financial services, including areas of credit, homeownership, small business, saving or budgeting

  • At least 1 year of coaching a training team

  • Bilingual in Spanish and English, both written and conversational

Preferred Qualifications

  • Master’s degree

  • Fluency in digital financial tools and the ability to understand and learn new digital skills and tools

  • Experience leading or facilitating financial capacity workshops with low income communities

  • Experience in helping low income individuals build their credit, grow their savings and managing their finances

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).