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R184433 Posted 04/03/2024

Director, Risk Management (Card Risk) - (Hybrid)

McLean, Virginia | Richmond, Virginia
  • Category Risk Management
  • Experience Director
  • Primary Address McLean, Virginia


Center 1 (19052), United States of America, McLean, Virginia

Director, Risk Management (Card Risk) - (Hybrid)

Director,  Mainstreet & New to Credit - Card Risk 

As a Director of Card Risk you’ll be responsible for working with Business Executives and their teams to identify and mitigate potential risks to Capital One. You will apply your risk management, process management, project management and analytical skills to our highest profile Risk Management processes and strategic initiatives. 

You will lead a team of risk managers to support some of our largest US Card segments, Mainstreet and New to Credit, through the product development lifecycle from ideation to execution while ensuring Capital One’s continued stability and success. Directors are expected to partner with Executives and their teams to evaluate risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded as well as lead a team of associates to monitor and assess the health of our business.

Directors at Capital One are intellectually curious & highly motivated professionals, lead with a growth mindset and possess excellent process management and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company.


  • Lead a team of professionals to advise and consult business teams and other key stakeholders to help develop well-designed products, processes, and supporting technologies 

  • Play a key role in contributing to the effective design and delivery of our risk management strategy while partnering with the business on key initiatives

  • Lead risk related initiatives such as process/ control improvements; including partnering with the business to develop process hierarchies and control formalization

  • Collaborate internally and with our risk community (e.g. risk managers, risk leads, IRM groups, business risk offices, front line process owners) to mature our risk management practices

  • Leverage data and analytics to manage risk, create visibility to business health, and proactively identify risks and trends

  • Actively support internal and external audits and exams

  • Stay abreast of the changing regulatory environment and understand the impacts to the business areas and lead mitigation efforts across impacted areas

  • Set and deliver on our well-managed agenda

  • Set direction, manage expectations and lead cross-functional teams

  • Foster an environment of trust, collaboration & belonging while leading a team of risk managers that facilitate the risk event life cycle  

Basic Qualifications:  

  • Bachelor’s Degree or military experience 

  • At least 4 years of Financial Services experience or at least 4 years of Risk Management experience

  • At least 5 years of experience in Project or Process Management

  • At least 2 years of people management experience

Preferred Qualifications:  

  • Masters Degree

  • 7+ years of Financial Services risk management experience

  • 7+ years of experience in Project or Process Management

  • 5+ years of internal strategy or management consulting experience leading cross functional financial services projects and programs 

  • 5+ years of people management experience

  • Business Process Management Certification - Six Sigma Lean, Green Belt or Black Belt certification, Agile Coach certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role ishybridmeaning associates typically spend about half their time (2-3 days per week)in-person at one of our offices listed on this job posting.MondaysandFridaysare enterprise- widevirtual work days.Tuesday, Wednesday and Thursdayare in-person days for associates to spend time together working in our beautifully-designed team areas.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

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  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

How to Pick the Perfect Career Opportunity

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Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

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Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

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A possible career journey at Capital One:

  1. Coordinator
  2. Senior Coordinator
  3. Principal Coordinator
  4. Associate
  5. Senior Associate
  6. Principal Associate
  7. Manager
  8. Senior Manager
  9. Director
  10. Senior Director
  11. VP
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