Skip Navigation

We are here to help our candidates impacted by the COVID-19 virus situation. Learn more

Director, Financial Well-Being Design

Location: McLean, Virginia; New York, New York
Job ID R122683 Updated date 09/16/2021
NYC 299 Park Avenue (22957), United States of America, New York, New York

Director, Financial Well-Being Design

The Community Impact and Investing (CI&I) team at Capital One is looking for a Director to lead the Financial Well-Being Design team. We seek people with unparalleled talent.  Our company is filled with makers, doers, and disruptors.  And our current enterprise charge is to make banking more transparent, intuitive, and holistically accessible for everyone.

As a member of our broader CI&I and External Affairs teams, the Director will lead the development and implementation of Capital One’s philanthropic and community strategy for financial well-being.  The successful candidate will oversee a team that manages the company’s financial well-being national partnerships, national programs, financial education and partnerships with lines of business. Qualified candidates will have expertise in credit and financial capability, grant-making, knowledge of issues impacting community development, and a strong working knowledge of nonprofit program operations. Candidates will have strong public speaking, program development and strategic planning skills.  


  • Develop and implement national financial well-being strategy and programs related to credit building, savings, debt management, credit counseling and digital banking with national and local non-profits serving low and moderate income and underserved population

  • Partner with local impact teams to connect national strategy to local partnerships and drive programs that are scalable across Capital One’s footprint

  • Identify partners and manage external relationships and strategic grantmaking with national financial well-being organizations, credit counseling agencies, industry groups and national and local thought leaders to advance Capital One’s mission

  • Serve as consultant to Lines of Business to connect financial well-being resources across the Enterprise, facilitate discussions regarding emerging trends, issues and best practices and support the financial well-being of customers and associates

  • Collaborator and convener of financial well-being resources and information within Capital One to support the integration and growth of financial health and to build an Enterprise-wide Financial Well-Being narrative

  • Manage financial well-being team responsible for delivering financial well-being programs and the creation and deployment of financial education materials and training for the Enterprise

  • Develop high impact programs to increase the capacity of credit counseling agencies and industry to better serve the needs of their clients. 

  • Collaborate with CI&I senior management to identify emerging trends, issues and best practices

  • Demonstrate consistently high quality grant administration, communications, reporting, and measurement systems

  • Ensure ongoing programmatic excellence by holding grantees accountable for meeting stated goals and objectives. Provide support and consulting to grantees to help them be successful

  • Represent Capital One externally

  • Negotiate conference and other sponsorships for maximum return, and engage colleagues to advance departmental learning

  • National Travel around 25% 

  • Other duties as assigned

A successful candidate will have the following experience and skills: 

  • In-depth knowledge of credit and financial counseling and community development fields, including emerging practices, best practices, outcome measurement and evaluation

  • Outstanding leadership, communication and negotiation skills. Ability to produce succinct, compelling presentations for high-level executives, and to keep multitude of stakeholders informed

  • Superior partnership building and relationship management skills. Demonstrated success in achieving “win-win,” measurable outcomes partnerships

  • Exceptional project management skills

  • Experience in managing large scale projects, metrics measurement, analysis, and reporting

  • Strong organizational skills and ability to prioritize and multitask

  • Working knowledge of Community Reinvestment Act

Basic Qualifications

  • Bachelor’s Degree or military experience

  • At least 5 years of experience creating and presenting information to an executive audience

Preferred Qualifications

  • Bachelor’s degree in Public Policy, Business, or Communications

  • At least 5 years of grant management experience 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.