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R190495 Posted 06/21/2024

Director, Chief of Staff

McLean, Virginia | Richmond, Virginia
  • Category Operations
  • Experience Director
  • Primary Address McLean, Virginia


Center 1 (19052), United States of America, McLean, Virginia

Director, Chief of Staff

Tech’s Labor Strategy, Programs and Chief of Staff team serves to support enterprise labor planning efforts. Through program and project implementation and delivery, our team coordinates with a matrix group of stakeholders to develop strategies in support of Tech’s labor imperatives. 

This role will be responsible for development and execution of complex solutions across our labor planning portfolio. This individual will partner closely with stakeholder teams across HR, Divisional Chiefs of Staff, Finance and more to create processes and programs that elevate our function and deliver impact for the organization. This associate will develop a deep understanding of the internal and external market to help inform our go-forward plans. 

The ideal candidate will have an exceptional track record of building strong business partnerships, demonstrated success in critical thinking and problem solving, experience with complex analysis, and ability to balance critical priorities across a wide range of responsibilities. The Chief of Staff should have experience in developing executive-ready presentations and telling a compelling story through data.

The Successful Candidate Will:

  • In partnership with key stakeholders, lead the development and implementation of short and long term strategic programs for the organization

  • Deeply understand prioritization and delivery roadmap, helping to identify cross-tower dependencies to proactively manage impediments

  • Work to influence matrixed stakeholder teams to move the organization forward in a well-integrated manner

  • Lead the effort to drive organizational processes that enable success 

  • Partner with communications resources to enhance our organizational brand, highlighting the impact of our strategic initiatives

  • As new projects arise, work with leadership to determine feasibility, project and implementation plan

  • Champion unpopular ideas, even with more senior leaders

  • Able to get up to speed quickly on key topics and navigate the organization

  • Drive organizational change and operational excellence

  • Serve as a trusted advisor with stakeholders and leaders across the enterprise

  • Regularly use strong business judgment, influencing skills, leadership and integrity 

  • Inspire an organization of open-exchange and collaboration

  • Leverage strong facilitation, negotiation and mediation skills

  • Employ both meticulous organizational skills and follow-through

  • Work with little direction on complicated, sensitive assignments

Basic Qualifications

  • Bachelor’s degree

  • At least 7 years of experience in Project Management, Process Management, or Program Management 

  • At least 4 years of experience working with cross-functional teams

  • At least 3 years of experience in Technology

Preferred Qualifications

  • 5+ years of experience in strategy development

  • 5+ years of experience in budgeting and labor strategy

  • 6+ years of experience driving organizational change and operational excellence

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

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  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

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Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

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Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

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A possible career journey at Capital One:

  1. Coordinator
  2. Senior Coordinator
  3. Principal Coordinator
  4. Associate
  5. Senior Associate
  6. Principal Associate
  7. Manager
  8. Senior Manager
  9. Director
  10. Senior Director
  11. VP
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