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R188643 Posted 07/12/2024

Director, Chief of Staff

McLean, Virginia | Richmond, Virginia
  • Category Operations
  • Experience Director
  • Primary Address McLean, Virginia


Center 1 (19052), United States of America, McLean, Virginia

Director, Chief of Staff

The Chief of Staff is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. The Chief of Staff is responsible for developing, implementing, and sustaining the following four strategic areas foundational for the success of the leaders of Card Tech: 1) Strategy, 2) Operational Excellence, 3) Communications, and 4) Organizational Capability. Candidates should have a passion for technology, an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, and the ability to manage multiple projects and deadlines at once. Candidates should be excited about improving the daily lives and development of our engineers and help our leaders advance our strategy at scale.


  • Drive innovation in process and execution across our portfolio

  • Influence across all levels of the organization and across organizations

  • Prioritize and focus leaders in a number of key areas (people and culture, well managed and business operations). Aid in strategic planning, uncovering critical efficiencies and preventing duplication of effort.

  • Understand the leader’s intent and vision, lead leaders to drive and track the leader’s goals and priorities. Tackle and solve issues through escalation and articulate the issues that need to be done to elevate the team and allow easy accountability. 

  • Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner

  • Work closely with all business units and functions to align operations with strategy

  • Lead special projects autonomously and through partnership with cross functional teams

  • Mentor and guide the professional development of the Chiefs on your team

  • Create executive-ready presentations and materials

The Successful Candidate will:

  • Be capable of balancing strategy and tactical delivery

  • Execute a strategic approach to all things especially process and operations

  • Deep understanding of technical practices, terminology and software engineering

  • Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills.

  • Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion.

  • Possess excellent organizational skills and the ability to be goal/execution-oriented

  • Be able to use sound judgment to react seamlessly to change in priorities and delivery focus

  • Be self-motivated

Basic Qualifications:

  • Bachelor’s degree or military experience

  • At least 7  years of experience in Project Management, Process Management, or Agile Delivery

  • At least 5 years of experience managing senior stakeholders across different business functions

  • At least 3 years of experience writing communications and presentations for leadership and non-leadership audiences

Preferred Qualifications:

  • Master’s Degree in Business Administration (MBA)

  • 5+ years of experience managing diverse operational functions, such as organizational design, staffing, budgets or other levers for executive decision-making 

  • 5+ years of experience in IT development or support

  • 5+ years of experience driving organizational change and operational excellence

  • 3+ years of experience offering advising or consulting services to executive level clients, external or internal

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

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  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

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Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

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Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

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A possible career journey at Capital One:

  1. Coordinator
  2. Senior Coordinator
  3. Principal Coordinator
  4. Associate
  5. Senior Associate
  6. Principal Associate
  7. Manager
  8. Senior Manager
  9. Director
  10. Senior Director
  11. VP
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