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Digital Product Manager, Fraud

Location: McLean, Virginia

Job ID R55863

Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.

Benefits

Benefits start day one for full-time associates and after 90 days for part-time associates. Read more about our full benefits here.

  • Healthcare

    Medical • Dental
    Vision • Healthcare FSA
    Dependent Care FSA
    Health and Wellness Programs

  • 401(k) / Retirement Plans

    Employer Matching

  • Continuing Education

    Tuition Reimbursement
    Professional Development

  • Family Support

    Adoption Cost Benefit
    Maternity and Paternity Leave
    Back Up Child Care

  • Work/Life Balance

    Holidays
    Sick Days
    Paid time off
    Flex- time

Associate Spotlights

  • The biggest qualities we look for are being autonomous and self-driven. This culture inspires you to take initiative and rewards you for doing so. I get to use all parts of my brain here.

    – Emma S., Product Manager
man speaking at whiteboard group talking at table

Responsibilities

Job ID R55863 Updated date 09/05/2018
McLean 2 (19052), United States of America, McLean, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Digital Product Manager, Fraud

Fraud – when a customer’s credit card or personal information is stolen – is a defining and increasingly frequent moment in our customers’ financial lives. According to Experian, in 2017 alone 14 million credit card numbers and 158 million social security numbers were exposed. We on the Fraud Digital Products team seek to prevent fraud from happening to our customers, and, if it does, to turn a frustrating and frightening moment into an affirming one. Our current products include Fraud Two-Way Alerts, Card Lock, Digital Fraud & Disputes Reporting, and the Fraud Resolutions Decisioning Engine.

As a Digital Product Manager for Fraud, you own the Fraud Resolutions Decisioning Engine. You are building this platform from “zero to one.” You develop a product vision such that the platform will enable a personalized, instantaneous, and painless experience when customers report fraud. To turn that vision into a feature roadmap, you partner with cross-functional teams in engineering, design, and architecture and get buy in from senior leadership. You lead a team of engineers to deliver on your roadmap using the latest technology.

Successful product managers at Capital One are great team players who embrace agile product development and lean startup methodology. You enjoy getting into the technical details and asking questions of your engineering partners. At the same time, you are comfortable communicating regularly and clearly to a group of diverse stakeholders.

You’re excited about this opportunity because you will:

  • Regularly deliver features that enable better experiences for Capital One customers and create tangible business value
  • Lead an engineering team as their product owner, practicing agile product development
  • Identify new opportunities for the platform based on customer needs (e.g., Capital One cardholders and operations partners) and business opportunities
  • Define & measure KPIs for your product
  • Communicate with & influence the priorities of partner teams and senior leaders
  • Empower and mentor other team members to be great product owners, with future opportunities for people management

We’re excited about you because you’ll bring:

  • Experience working with technology products
  • Excellent written & verbal communication skills
  • Strong attention to detail & track record of independent problem solving
  • Commitment to express and listen to differing opinions

Basic Qualifications: 

- Bachelor’s Degree

- At least 2 years of experience in digital product management

Preferred Qualifications: 

- 1+ years of experience working with engineering teams / in agile product development

- 1+ years of experience in SQL

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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