Experience Sr. Manager
Primary Address McLean, Virginia
OverviewCenter 1 (19052), United States of America, McLean, VirginiaDesign Strategist
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, we measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.
We are currently seeking a Design Strategist to join Design’s Data Design team. We are passionate about creating design and quality standards for Design and building an experience mindset across Capital One. This person will strategize how to gain insights and communicate new processes and standards across Design.
The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You’ll Do:
Strategy & Planning
Guide the design process from identifying the problem, to developing an approach to solving the problem, conducting research and presenting tradeoffs and solutions
Collaborate with partners to create intuitive and engaging experiences across multiple projects simultaneously, start to finish
Translate insights and strategy into concept prototypes to communicate your vision Engage in portfolio prioritization to help set the strategy and roadmap for the team
Manage through shifting priorities to provide clear direction and input on product definition
Advocate for the customer through human-centered design methods
Work with partners and teams across various geographies
Embrace and advocate for an experience mindset - this is as important to the work as the results
Execution & Delivery
Demonstrate fluency of design strategy tools and techniques to measure success, present opportunities, and support decision-making and prioritization utilizing qualitative and quantitative research methods
Practice and help evolve the team’s strategy techniques and toolset to work effectively in cross-team collaboration
Participate in end-to-end product design by:
Conducting exercises at all stages from discovery to validation, using a variety of methods to understand customer needs and define opportunities such as usability studies, card sorting, field studies, cognitive walk-throughs, contextual inquiry, participatory design.
Leading designers and non-designers on project teams understand and apply design by framing problems, defining insights, and designing new methodologies/practices to serve customer needs
Facilitate synthesis and knowledge mapping sessions
Distilling findings into clearly articulated and actionable insights for stakeholders by clearly articulating strategies
Knowledge management and decimation of insights, and creating standards for how strategy is done, shared, templatized and managed
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Present and communicate research and analysis clearly and effectively across various organizations in any format required. Must be able to sell, support, explain, and simply present usability approach and research to various audience types
At least 5 years of experience in Design Strategy
6+ years of experience in design strategy, UX design, or Research
Experience designing an end-to-end associate experience by applying design methods
Comfortable balancing the needs of the organization, leaders, and associates
Ability to develop presentations and present findings to leadership
Ability to anticipate future needs/opportunities for the business, from talent and culture perspective
Comfortable working with a variety of business partners and delivering outcomes
Experience working in a cross-functional team
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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