Design Strategist, HR Design at Capital One - US
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R159794 Posted 11/17/2022

Design Strategist, HR Design

McLean, Virginia | New York, New York | Richmond, Virginia
  • Category Design
  • Experience Sr. Manager
  • Primary Address McLean, Virginia

Overview

Locations: VA - McLean, United States of America, McLean, Virginia

Design Strategist, HR Design

The need for a Design Strategist:

The challenges and problems throughout the HR space have become increasingly complex and will require coordination across experience areas to address these problems to be able to win with talent and continually evolve our associate experience for the future. A design strategist is needed to be the connector of the business need and customer need while facilitating and bringing various groups together to approach problems in a unified way. This role will initially start in HR but could move into another space within HRAF or move into a specific area identified through this work. 

Design Strategist Responsibilities:

The Design Strategist will be responsible for:

  • Conducting secondary, competitive, and analogous research, often in partnership with design research and or analysts.

  • Leading and or partnering on primary research with users, including recruitment, developing research approaches, and preparing materials (e.g. discussion guides, participant activities, profile sheets).

  • Synthesizing research insights into recommendations and compelling deliverables to guide partner strategy.

  • Championing the user perspective across HR and other partner teams.

  • Collaborating with HR partners to marry associate need (desirability) with business need (viability).

Who we are:

We speak up for our users and strive for experience excellence.

The HRAF.xd’s core is rooted in supporting Enterprise Staff functions. Our overall goal and priority is about creating connections and being user centered. This manifests as us speaking up for our users and continually striving to achieve experience excellence.

When we do this well associates will be able to focus on their specific job and operate in ways that allow them to work more efficiently while reducing risk. Whether it’s developing a new strategy, solving a customer need, or streamlining our data and product processes, it’s critical the tools are doing the heavy lifting to improve the ecosystem for our associates. 

Who you are:

  • A learner: You thrive on constructive feedback and seek input from stakeholders and teammates early and often

  • A multi-tasker: You can efficiently manage your time, juggle projects and consistently communicate progress with your manager and team

  • A partner: You develop relationships with key product and tech partners to build a customer-first experience

  • A builder:  You like getting your hands dirty to create great experiences around business intent and customer insights

  • A storyteller: You can weave and share compelling narratives around research findings and design concepts 

  • An energizer: You gather and integrate feedback, influence stakeholders and create energy for ideas or initiatives

  • An open book: You’re comfortable sharing in-progress work with teammates and partners

What you’ll do:

We’re looking for a human-centered Design Strategist with a strong background in applying creative, analytical, and theoretical knowledge to real-world digital service design challenges. You’re a master storyteller with strong communication skills who can engage with stakeholders across job functions and lines of business. You lead and contribute across the product life cycle, with comfort and fluency as a strategist, researcher, and designer in order to uncover insights and drive direction and vision. Fostering connection

  • Champion the HR vision across partner teams, identifying high-impact business/customer opportunities while showing up as the partners we want to have across product, design, technology, and business stakeholders

  • Plan and implement research strategies and methodologies, conducting primary and secondary user research, leveraging a diverse set of UX research tools

  • Inform the product strategy and roadmap through the synthesis of qualitative user research and quantitative analytics, driving data-driven decision making and aligning with the highest leverage work

  • Ensure the associate-facing experiences set the bar for quality and deliver against our customers’ highest needs

  • Embed an omnichannel mindset, thinking holistically about the customer journey and delivering across device and channel touchpoints 

  • Review user stories to ensure measurement aligns with user research findings, experience metrics, and business outcomes

  • Apply a Diversity, Inclusion, and Belonging (DIB) lens to every aspect of the work 

What you’ll bring:

  • Empathy that will empower you to be a customer advocate in our product development processes

  • Strong leadership presence to facilitate collaboration between Design, Product, and Tech 

  • Ability to translate user needs and requirements into clear and compelling artifacts

  • Ability to clearly communicate your recommendations to partners and influence the shape of the product using service blueprints, future state maps, user journeys, and more

  • Excellent problem-solving and relationship management skills

Your Design Portfolio:

  • Highlights the impact of research findings and consumer insights into successful design outcomes

  • Reflects ability to facilitate research-related tasks including planning, evaluating, and disseminating findings

  • Showcases end-to-end work on digital product design projects – show aspects of your process from engaging stakeholders, formulating research approach, and ensuring experience recommendations are actionable  

  • Gives us a glimpse of what makes you and your skills unique

Basic Qualifications:

  • At least 6 years of experience in design strategy, service design or human-centered design 

  • At least 6 years of experience with design thinking tools and methods

Preferred Qualifications:

  • Bachelor’s degree from an accredited college or university, or military experience

  • Master’s Degree in design or business

  • 8+ years experience in the full range of product design, interaction design and visual design

  • Experience translating research results into actionable recommendations across diverse audiences concisely and effectively

  • Proficiency collaborating with stakeholders and acting as a strategic partner in product decisions

  • A compelling portfolio that demonstrates your past work and its impact

  • Familiarity with a variety of user research methodologies and how to use them effectively

  • Excellent communication and the ability to influence multiple levels of the organization

  • Experience designing research across devices and platforms, including mobile, tablet, desktop, iOS, Android 

  • Desire to work within an ego-free, highly collaborative, and cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City

- $188,814 and $222,758 for Sr. Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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