Design Operations Risk and Insights Lead - Top of House, Experience Design
Primary Address McLean, Virginia
OverviewLocations: VA - McLean, United States of America, McLean, VirginiaDesign Operations Risk and Insights Lead - Top of House, Experience Design
We are currently seeking an Design Operations Risk and Insights Lead to join our team. We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers’ day-to-day financial activities.
As an Design Operations Risk and Insights Lead for Capital One’s Design organization, you will apply your process, risk management and analytical skills to create operational reporting and measurement tools, routines and standards to drive operational and risk maturity within the organization. You will be responsible for developing and deploying best-in-class resources and processes for design associates and leaders within the organization that drive efficiency, promote productivity and enable effective cross-organizational decision-making. You will be responsible for front line risk management practices to identify, measure, monitor, control, and report risks within our risk appetite.
The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You’ll Do:
You’ll be asked to handle a variety of responsibilities, including:
Collaboration & Connection
Encouraging innovation and helping shape and manage effective and efficient risk practices within the organization
Partnering with design leads, partners and teams to coordinate and prioritize resources and the portfolio of cross-organization work
Building and maintaining strong working relationships by collaborating with local and enterprise-wide risk, human resources, technology and learning and development partners, as well as business teams to uncover customer and business needs
Overseeing organizational feedback mechanisms to understand operational process inefficiencies and pain points
Driving momentum by creating transparency to the overall operations and risk portfolio
Connecting with design operations, chiefs of staff, and design practice communities by learning, sharing, and teaching
Establishing consistency of terminology and standardized reporting at TOH and across XD business units in collaboration with key partners
Lead & Develop Teams
Building and leading a successful team by mentoring, coaching, and elevating others
Guiding team members in strategy, research, alignment, analysis, process improvement, and change management
Navigating conflict resolution within your team as well as within projects, teams and partner relationships
Discovery, Delivery and Support
Assisting and driving project delivery, including project and process management, reporting, and stakeholder engagement
Own drafting and reviewing materials for senior management, and other governance activities
Identifying, standardizing and scaling operations best practices, specifically with respect to risk management and overall metrics and reporting
Designing, streamlining and automating organization-wide operational processes to simplify and enable associates and leaders to focus on their work
Developing and deploying a communications and education strategy for operational or risk management change
Maintaining all operations metrics, reporting, feedback and routines:
Reporting on the portfolio of work, organizational health and satisfaction to stakeholders
Coordinating and facilitating operational activities and events
Tracking effectiveness of operating standards and talent/performance management activities
Be comfortable working at all levels of zoom, from influencing portfolio strategy to task execution
Leading Audit engagement as point person when Audit Responses arise
Ensure Data Management policies are followed, and controls are monitored
Assist in capturing, maintaining, and analyzing data, interpreting it to ensure consistency and adequate Risk Management adherence
At least 5 years of experience with process and analytics management
Comfortable managing cross-channel and cross-organizational experiences
Comfortable working with Risk, HR, Finance, Tech and Strategy partners
Experience managing multiple large portfolios of work
Familiarity working with design, creative or analytics teams
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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