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Compliance Privacy Advisor Manager- Enterprise Services

Location: McLean, Virginia; Richmond, Virginia
Job ID R105765 Updated date 02/22/2021
McLean 1 (19050), United States of America, McLean, Virginia

Compliance Privacy Advisor Manager- Enterprise Services

Capital One takes privacy and data ethics seriously. As a company, we are working to set compliant and customer-focused privacy policy, create privacy products for our customers, and ensure we infuse privacy into everything we build and do.

The Capital One Privacy Compliance team is seeking an all-star Compliance Privacy Advisor Manager with a passion for mitigating privacy risk at a technologically-focused financial institution. The Compliance Privacy Advisor Manager will join our Privacy Compliance Team to support our Enterprise Services business partners and will perform key privacy compliance activities, helping to manage privacy risk across the company. 

As a Compliance Privacy Manager, you will support our Privacy and Data Ethics business office within Enterprise Services. Working closely with the business, legal, tech, and risk partners, you will be a go-to resource on issues related to complying with current and emerging privacy laws and managing privacy risk. You will also help ensure adherence to our Compliance Management Policy by providing advice and effective challenge to our business partners and by performing a key reporting function to understand privacy risk trends across the company. You will operate at the intersection of financial services, technology, and privacy risk, and you will brainstorm, problem-solve, and innovate to assess and manage privacy risks in a challenging and evolving space.

We are looking for an individual who is collaborative, inquisitive, and enthusiastic about privacy and technology. You’ll need strong analytical and organizational skills, great judgment, and the ability to work effectively and independently in a fast-paced environment with complex issues that may arise. We are looking for someone with an ownership mentality who also enjoys being part of a team and who can interact with and influence others across departments and job levels. A good sense of humor is also a plus!


  • Maintain expert knowledge of applicable laws, regulations, and supervisory guidance, such as FCRA, FACTA, TCPA, HIPAA, CAN-SPAM, GLBA, CCPA/CPRA, and FFIEC guidance; keeping up with and advising the business on current and emerging developments

  • Provide effective challenge and advice through regular interaction with business partners, both 1:1 and in group settings, to influence process development, procedures, controls and monitoring 

  • Serve as a credible business partner representing the Compliance organization to other risk teams, line of business teams and leaders

  • Exercise sound judgment to effectively assess and balance risk when providing compliance advice to the business

  • Partner with other risk management and Compliance colleagues, including testing teams and third party compliance management

  • Establish and/or validate applicability of laws and regulations to business processes

  • Assess the adequacy of controls over legal and regulatory requirements and business line monitoring of those controls

  • Develop metrics for understanding privacy risk across the company and participate in reporting activities used by Senior Leadership.

  • Assess the compliance impact of operational breakdowns or findings and advise business during remediation

  • Review applicable customer complaints and provide guidance on potential compliance impact

  • Perform or advise on process level compliance risk assessments and document risk rationale

  • Assist in capturing, maintaining, and analyzing compliance data to support advising on risk and adherence to our compliance management program

  • Evaluate line of business initiatives and participate in complex projects to identify potential compliance risk, identify opportunities to mitigate risk, and escalate as needed

Ideal Candidate:

  • A strategic, collaborative, energetic and solution-oriented style 

  • Ability to balance operating independently with appropriate escalation to leadership

  • Ability to quickly adapt and thrive in a fast-paced dynamic environment and highly regulated industry

  • Ability to navigate ambiguous situations 

  • Ability to distill nuanced privacy risks and highlight comprehensive trends across lines of business

  • Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing and negotiation skills to perform effective challenge and to reach agreement among various stakeholder groups

  • Team player with creativity, resourcefulness, a passion for problem-solving, and an ability to build relationships with associates across functions, business lines, and levels

  • Strong project management, process management, and organizational skills

  • Ability to prioritize and clearly articulate trade-offs while also maintaining flexibility as the situation changes

  • The highest ethical standards and integrity, with discretion in handling highly sensitive or confidential issues

Basic Qualifications:

  • Bachelor’s degree or military experience

  • At least 3 years of compliance, risk management, legal, regulatory examiner, or audit experience

Preferred Qualifications:

  • Master’s or Juris Doctor degree

  • At least 6 years of compliance, risk management, legal, regulatory examiner, or audit experience

  • Certified Regulatory Compliance Manager (CRCM), Certified Compliance and Ethics Professional (CCEP), Certified Risk Professional (CRP), or CIPP (Certified International Privacy Professional) 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.