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Communications Manager

Job ID R71884 Updated date 03/27/2019 Location McLean, Virginia
McLean 2 (19052), United States of America, McLean, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Communications Manager

Develops and executes communication strategies/plans across communication channels, audiences, and client groups. Provides leadership communication consulting and change/communication consulting for large programs. Writes and edits communications, message points, and other publications. Partners with HR and Chiefs of Staff to effectively support clients. Responsible for all company external speaking engagements including conferences and events. Evaluates and documents opportunities, makes a recommendation, and provides talking points and reviews presentations. Provides communications counsel on corporate-wide initiatives. Leverages communications to help associates draw line of sight to department and company strategy. Manages seasoned communications professionals who provide counsel on communicating business strategy, elevating leadership profiles, managing issues and implementing corporate initiatives. Implements change management communications around new software implementation. Serves as point of contact for intranet/portal-related projects and requests. Works with clients to assess needs and directly with technical resource to deliver on requests.

• Develop and deliver results-driven communication strategies and plans that help drive change communications efforts in support of the overall business
• Provide communications coaching to senior leaders - program communication leadership consulting, planning, and execution
• Create and implement ad hoc activities for departments such as recognition programs, surveys and results, volunteer relationships, promoting new products internally, etc.
• Develop, implement, and continually assess quantitative and qualitative metrics to monitor the effectiveness and business impact of internal communications
• Identify, build and maintain effective relationships with senior leaders, communicators for other businesses, HR partners, Corporate Affairs, and other key stakeholders
• Manage up to 3 people Level: Manager

Basic Qualifications:
• Bachelor's Degree OR Military Experience
• At least 5 years of experience in Developing and implementing integrated communication strategies to drive organizational change and achieve measurable results based on business objectives.
• At least 5 years of experience in Partnering with and coaching senior executives on effective communications that support organization objectives
• At least 5 years of experience in Oral and written communications
• At 5 years of experience in Managing multiple projects

Preferred Qualifications:

  • Ability to submit 1 to 2 writing samples, and  training material samples, upon request

  • 7 years of work experience in communications and training consulting

  • 2 years of experience with large program delivery/communications

  • Bachelor’s degree in Communications, English or related concentration

  • 2 years of experience working with multi-media platforms including digital media, learning platforms and video assets

  • Experience with G Suite tools

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).