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R128600 Posted 11/23/2021

Communications Manager - Top of House, Experience Design

McLean , Virginia | Chicago , Illinois | Richmond , Virginia | New York , New York | Wilmington , Delaware
  • Category Design
  • Experience Manager
  • Primary Address McLean, Virginia


Center 2 (19050), United States of America, McLean, Virginia

Communications Manager - Top of House, Experience Design

About the Team:
Experience Design’s Top of House (ToH) team, is on a mission to create an environment where all associates can thrive and set a new industry bar for experience quality. We’re a team made up of user-focused Operations and Communications experts — and in Communications, we set the quality and standards for how associates hear, engage with, and share information.  

About the Role:

We are currently seeking a Communications Managerwho can turn big ideas on a variety of business-critical topics into simple and engaging messages. We are looking for someone who knows their stuff about enterprise messaging and editorial calendar planning, can create internal content strategies to achieve specific goals, and be our go-to person for managing a variety of channels and distribution lists. And above all, a content chameleon who can draft and deliver impact, no matter what the channel or who the audience. 

Who you are:

  • A planner, who can proactively identify and prepare for cyclical communications at the Enterprise level

  • A partner who can build effective relationships with people outside of our department, like HR, Enterprise Services communications teams, and Corporate Communications

  • A storyteller, who understands that being a communications expert is so much more than crafting and reviewing emails

  • A strong writer who can adapt tone and personality to seamlessly shift between writing snackable copy, to team training decks, to deeply-contextual and long-form messages

  • A team player who pitches in to help the entire team be better, stronger, and adaptable as we sometimes respond to unexpected needs 

  • A creative problem solver with the ability to connect teams, workstreams, and ideas through a compelling narrative

  • Someone who approaches assignments from an audience-perspective, while also understanding higher-level business objectives

  • A project management whiz; someone who can stay two-steps ahead of a Comms backlog, and execute consistent delivery without sacrificing quality

  • A mad scientist who’s not afraid to test and learn on their own to discover all-new channels and opportunities for innovation 

What you’ll do:

  • Oversee all news-sharing communications that empower associates' ability to do their best work

  • Own and implement the cyclical communications around: Talent and Performance Management, workplace updates from Corporate Communications, organizational announcements, XD program launches, and ongoing Enterprise Services news 

  • Work with XD Senior Leadership Team to create, manage, and execute communications strategies out to our department of around 650+ designers

  • Manage and own the editorial calendar for all XD Communicators and Top of House partners, providing recommendations for highest impact and flagging overlaps

  • Analyze existing content and communications processes, consistently identifying clear opportunities for improvement to quality and efficiency 

  • Quickly jump on communication opportunities as they emerge, and align to leadership vision

  • Experiment with new content channels, tools, and methods to support our audience’s needs (for example, using Google Calendar to keep every associate informed on key dates)

  • Consult on creative ideas and new approaches for inspiring connection and accountability across all of XD

Basic Qualifications: 

  • At least 3 years experience in Internal or Marketing Communications 

Preferred Qualifications:

  • At least 2 years in leadership consulting and strategy development 

  • Experience supporting HR initiatives 

  • Experience following brand and style guidelines

  • Strong copywriting experience 

  • Proficiency with email delivery and content management systems (Poppulo preferred)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
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  • Step 1 Apply

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  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

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