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R116930 Posted 09/14/2021

Communications Manager, Enterprise Products, Platforms & Technology

McLean , Virginia | New York , New York | Richmond , Virginia
  • Category Marketing and Communications
  • Experience Manager
  • Primary Address McLean, Virginia

Overview

Center 1 (19052), United States of America, McLean, Virginia

Communications Manager, Enterprise Products, Platforms & Technology

At Capital One, we’re building a leading information-based technology company. Founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our custom]ers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. 

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

ABOUT THE ROLE:

Capital One is looking for an energetic, creative and results-driven communications professional to join a growing group of PR experts on our Corporate Communications team.

Working for one of the world’s most recognized brands that is ranked #97 on the Fortune 500 provides multiple opportunities to learn and grow while creating industry leading communications campaigns. Our work demands diverse skill-sets including experience in product PR strategy; influencer relations; content creation; earned media strategy; reputation building and protecting; analytics and insights; digital storytelling and more.

The Enterprise Software, Products & Technology Communications Managerwill support communications focused on Capital One Software. As the first bank to go all in on the public cloud, Capital One has re-architected our applications and data platforms, embraced machine learning at scale, and built capabilities to manage a complex data and application environment in the cloud.

Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud.

This person will partner with Capital One Software business, technology, and product leaders, marketing and brand partners, and integrated marketing and communications agencies to build and lead strategic, integrated, multi-dimensional, communications strategies across channels that highlight our technology products and offerings to the target audience. 

This position requires exceptional written, verbal and presentation skills; solid understanding of and experience working with traditional and social media; experience with influencer identification and management; experience leading projects and teams to meet objectives; and the ability to build trusted relationships - with both internal and external stakeholders - while operating in a fast-paced, complex environment.

PRIMARY RESPONSIBILITIES:

Exhibit a deep understanding of and ability to communicate the benefits, features and key insights related to technology, data, and cloud products

  • Work closely and engage with key stakeholders to build trusted relationships 

  • Identify themes, topics and content that will resonate with target audiences and meet strategic business objectives

  • Leverage data and insights to inform narratives and influence programming

  • Contribute to the overall marketing and communications strategy for the business

  • Understand, identify and effectively navigate potential risks and sensitivities

Lead integrated communications strategies, including paid, earned, shared and owned media

  • Build and enhance mutually beneficial relationships among target media and influencers

  • Identify news hooks and agile PR opportunities that support business objectives

  • Thoughtfully determine when to incorporate earned media, influencer relations, experiential and content components into programming

  • Coordinate outreach, leveraging key contacts and managing relationships to ensure media coverage across a range of media verticals

  • Draft and lead the development of effective communications materials to include strategic plans, press releases, media alerts, remarks, social media content and other communications documents for various audiences 

  • Oversee flawless media engagement through comprehensive spokesperson prep, on the ground support, and follow-up

  • Identify and establish relationships with third-party influencers that can contribute to and amplify our content

  • Build powerful, dynamic, influencer content that can be adapted and shared across a variety of internal and external channels 

Partner and collaborate with Marketing and Corporate Communications team members to ensure well-managed (consistent, streamlined, value-driven and strategic wherever possible and appropriate) media and influencer engagement 

  • Effectively manage agency(s) and vendors to support programming and media engagement

  • Assess risks, issues and potential communications problems and provide proactive solutions

Embrace research, measurement and analytical thinking as a means to drive impact

  • Ensure all work is executed through a lens of strategic impact and measurement, leveraging the latest tools and technology to showcase how communications is driving business outcomes, brand awareness and engagement

Support Capital One enterprise communications

  • Identify ways to enhance Capital One’s reputation, ensuring all efforts reflect and bolster the enterprise narrative

BASIC QUALIFICATIONS:

  • Bachelor’s Degree or military experience

  • At least 5 years of Public Relations experience

  • At least 1 years of Enterprise technology software solutions PR experience

PREFERRED QUALIFICATIONS:

  • At least 7 years of Public Relations experience

  • At least 2 years of Enterprise technology software solutions PR experience

  • At least 5 years of experience managing multiple projects simultaneously

  • At least 5 years of experience with executive-level clients

  • Experience working effectively with multiple constituents, including peers, executive management, senior management

  • At least 5 years of experience with current digital and social media technology

  • Understanding of SEO, content and social analytics best practices and principles

  • Engineering or technology background

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
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Benefits
Career Journey

How We Hire

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  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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How to Pick the Perfect Career Opportunity

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Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
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