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R131787 Posted 01/13/2022

Communications & Events Senior Manager, Experience Design

McLean , Virginia | New York , New York | Richmond , Virginia
  • Category Design
  • Experience Sr. Manager
  • Primary Address McLean, Virginia


Locations: VA - McLean, United States of America, McLean, Virginia

Communications & Events Senior Manager, Experience Design

About the Team: 

Experience Design’s Top of House (ToH) team, is on a mission to create an environment where all associates can thrive and set a new industry bar for experience quality. We’re a team made up of user-focused Operations and Communications experts — and in Communications, we set the quality and standards for how associates hear, engage with, and share information.  

About the Role: 

As a Communications & Events Senior Manager for Experience Design (XD) you will support leading the vision and portfolio for a dynamic team of Communicators, Production Specialists and Content Strategists.  We serve a community of ~700 Experience Design associates, and are looking for a leader who is passionate about shaping XD’s narrative through strategic communications and channels best-practices. 

We’re looking for someone with a track record of building effective relationships with and influencing senior leaders — a trusted advisor who can turn big ideas into simple and effective communications plans. And most of all, we’re seeing a creative thought leader who can fuel momentum across a talented team of diverse skill sets.

What you'll do:

  • Define, build, and execute integrated Communications and Events strategy for the Experience Design Organization

  • Lead the quarterly portfolio for Communications & Events, as well as the reporting of strategic objectives and key results for their  high-impact programs 

  • Setthe narrative around Experience Design and Quality, using stories to build Experience Design’s brand across our holistic team and Capital One partners

  • Build, manage, monitor, and evolve the spaces where associates engage, share, or hear information 

  • Elevate the quality of Experience Design’s production systems, establishing the brand components of what and how we communicate across our associate base

  • Deliver and consult on all the communications strategies for news and change management that have horizontal impact across Experience Design

  • Create and oversee the rhythms and routines for our teams and partners  to proactively make decisions around XD and C1 news.  

  • Manage our Editorial calendar in partnership with LOB chief of staff offices and internal communications

  • Oversee the budgeting, content direction, and marketing success of our high-visibility events, including XD’s weekly meeting, What’s Up Thursday

  • Craft, partner, and deliver on the executive communications plans for XD’s extended leadership team

  • Develop strong knowledge of XD priorities and translate that into strategic communications plans and recommendations that drive associate engagement and broader understanding across the company

  • Leverage understanding of priorities, leader expectations, and associate engagement to share recommendations and influence decisions

  • Partner with counterparts across different organizations to drive strategic messaging and alignment across respective teams

  • Deeply understand and work back from the needs of XD associates when creating and managing communications plans.

Basic Qualifications: 

  • At least 6 years experience in Internal or Marketing Communications 

  • At least 3 years in a communications leadership role

Preferred Qualifications:

  • Digital communications experience with a variety of communications channels 

  • Experience working with a technology-oriented customer experience company

  • People leadership experience, with commitment to talent development

  • Proven ability as a strategic thinker, problem-solver, and influencer

  • Highly motivated, proactive, flexible, and results-oriented 

  • Strong collaboration, interpersonal, and coaching skills 

  • Strong organizational and prioritization capabilities

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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