Capital One is currently seeking a Market Community Engagement Lead who will be responsible for establishing and building local relationships and building brand awareness in our MidEast Café region (MI, IN, OH, KY, VA, DC, Southwest PA). As a company we will be focused on expanding our banking presence. We are looking for a talented individual that has the ability to work in a fast paced, always changing environment, and deliver results that will impact the future of our Bank. As a part of this organization you will be on the forefront of engaging with our customers and influencers in your specific market and shaping the strategy of our local partnerships.
Capital One’s objective is to lead the digital reinvention of banking and serve consumers’ growing desire to bank digitally on their terms. We are seeking an inspiring leader who combines executive vision with field execution.
The Market Community Engagement Lead will be accountable for establishing and maintaining existing trust-based relationships with local civic, businesses, non-profits, and governmental organizations and will serve as the face of our brand within the community. This individual will work closely with the Market Executives (Regional Managers) and the Café Managers to become market experts and create local market strategies that result in building brand awareness, customer engagement, and driving traffic. This individual will lead Café team’s in the execution of events both inside and outside of our Café’s, while also bringing new relationships and business to the market. Must be able to travel up to 50% and attend regional and national meetings and events.
The ideal candidate for this position is an authentic team player who’s passionate about the Customer experience, community engagement, Diversity, Inclusion, and Belonging, and engagement efforts. We are looking for someone who is self-motivated and self-directed, has strong problem solving skills, excellent communication skills, and the ability to adapt to a changing environment. We are seeking someone who resides in and has the ability to establish networks within our growing Mid-East market (MI, IN, OH, KY, VA, DC, Southwest PA).
Own intent and strategy for market-wide and Café-specific events inside and outside of Café and maintain a regional calendar in partnership with our programming team.
Build local brand awareness and execution strategies side-by-side with Café teams and internal/external partners, and then work with Café teams to bring them to life
Network and bring new relationships to the market through compelling storytelling and communicating our objective
Partner with Market Executives (Regional Managers) and Café Managers to develop market level and neighborhood profiles while identifying key stakeholders
Work closely with Community Impact and Investment and External Affairs to determine top community partners for volunteerism and brand leverage
Partner with Marketing and Brand teams to deliver and execute local initiatives for market strategy and share feedback upward
Propose programming opportunities and build project plans around new engagements, community partnerships, sponsorships, etc.
Deeply understand the team budget and how events/sponsorships will positively impact return on investment
Partner with 3rd party vendors to seamlessly execute events in the market, while also managing and ensuring POs, invoices, and contracts are appropriately created, submitted, and paid in a timely manner and ensure Well Managed Risk Reviews have been completed.
Collaborate, support, and information-share with team members in other markets nationwide, always keeping scale top of mind
Champion the voice of the Ambassador and Customer and share upward with the Program Management team members
Ensure consistent execution of strategy by cascading National initiatives and driving clear understanding, preparedness, readiness, and awareness throughout
High School Diploma, GED, or Equivalent Certification
At least 3 years working in Customer-facing environment (Retail or Hospitality)
At least 2 years of project management or process management experience
Strong execution and planning skills
Bachelor’s Degree or military experience
5+ years working in customer-facing environment (Retail or Hospitality)
5+ years of project management or process management experience
2+ years of business development experience
Experience with contract negotiation and management
Ability to lead new business initiatives from ideation through implementation
Strong project management skills
Experience with Agile methodologies and use of JIRA
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.