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Senior Customer Service Representative

Location: Lincoln, Nebraska

Job ID R76039

Capital One seeks compassionate and tech-savvy people who are enthusiastic about bringing kindness and heart to customer experience. You’ll be on the front lines representing our brand, services and products, and interacting with our customers with patience and warmth. You’ll create real connections by listening empathetically, and problem solving to help improve the lives of our customers and change banking for good.

  • Full Time; part time if specified
  • Level: Entry Level
  • Travel: Minimal

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Benefits

Benefits start day one for associates. Read more about our full benefits here.

  • Healthcare

    Medical • Dental
    Vision • Healthcare and Dependent care FSA
    Health and Wellness
    Programs

  • 401(k) / Retirement Plans

    Employer Matching
    Financial Planning Advising

  • Continuing Education

    Tuition Reimbursement
    Professional Development

  • Family Support

    Maternity and Paternity Leave
    Adoption Cost Benefit
    Back up Child Care
    Employee Assistance Programs

  • Paid Time Off

    Paid holiday time
    PTO

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  • I get to talk to people from all over the country all day long and build my interpersonal skills while working for a supportive and interesting group of individuals.

    - Kyle C.
  • Capital One is my second family, I’m surrounded by people that genuinely care about me and appreciate my efforts.

    - Jennifer C.
  • Capital One is a home away from home. Everyone acts like one big family helping each other succeed in personal and work related goals.

    — Ashley D.

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Responsibilities

4800 NW 1st St (73001), United States of America, Lincoln, Nebraska

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Customer Service Representative

At Capital One, we recognize that very few things are more personal and important than your money, and financial well-being. That’s why we’re looking for passionate, motivated, and tech-savvy individuals for our contact centers who are eager to help our customers.

A role at a Capital One contact center offers a unique employment opportunity. You’ll work for a Fortune 100 company that still operates and innovates with the vigor of a start-up. You’ll develop transferable work skills in a job that helps customers when they need it the most. You’ll enjoy a generous benefits package at a company where you’re valued by leadership and your peers. If this sounds appealing, then apply to join our Capital One family!

At Capital One, in Lincoln, NE, we passionately serve one of our primary partners, Cabela’s and Bass Pro CLUB Members, and deliver innovative programs to help them enjoy the outdoor lifestyle. Our associates have an appreciation and respect for the outdoor lifestyle which the Cabela's and Bass Pro CLUB cards support.  Our Lincoln facility is located in the N.W. area of Lincoln near the Highlands. (NW 1st and Superior Street): 4800 NW 1st St, Lincoln, NE 68521

This position pays $16 per hour + benefits

What you’ll do:

In this role, you will assess our customers’ various needs to provide expert service and advocate for the best solution to their problems. You’ll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems both big and small.
 

How you’ll do it:

At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning and development opportunities, such as leadership programs, internships, and job shadowing. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:

  • Demonstrate a strong customer focus rooted in empathy
  • Embrace constant change in a fast-paced, tech-enabled environment
  • Communicate effectively with peers, management and customers
  • Exercise good judgment and independent decision-making skills
  • Effective time management and organizational skills
  • Demonstrate exceptional listening, questioning and call control techniques
  • Be proactive
  • Be a team player
  • Display dependability with a solid attendance record

 Basic Qualifications:

  • High School Diploma, GED or equivalent certification
  • At least 1 year of customer service experience

Preferred Qualifications:

  • 2+ years of post-high school education, Associate degree, or military experience
  • 2+ years of customer service experience  
  • 1+ year of experience in a call center environment   
  • 1+ year of experience with Google Suites or Microsoft Office

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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