Part Time Branch Ambassador - Southeast Houston Area
Category Branch Ambassador
Primary Address Houston, Texas
OverviewHouston-Alameda Br 390 (31390), United States of America, Houston, TexasPart Time Branch Ambassador - Southeast Houston Area
The Reimagined Branch Experience:
Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around.
As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We’re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.
Here’s what we’re looking for in you:
- You’re friendly and engaging and can connect with customers. Yep, you’re a people person—whether you’re helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
- You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You’ll get to pull in experts that can help guide your customers to their financial destination.
- You’re aware of the importance of being compliant when working at a bank. You’ll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
- You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
- The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally “the expert”.
- You’re naturally curious and like to learn. We’ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.
- You’re digitally savvy. You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.
- Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
- You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions.
- You’ll be able to travel between branches in assigned local area and support the market that you are assigned.
If you’re nodding along and like what you’re reading, let’s talk.
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales or Customer Service experience
- At least 6 months of cash handling experience
- Associate’s degree
- 2+ years of Retail, Sales, or Banking Experience
- Bilingual in English and Spanish
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
You don't have any pinned jobs right now
Want more jobs like this?
Set a Job Alert
Explore Your Options
Build the next generation of digital tools for our customers—we’re always innovating solutions.Explore 544 Jobs
Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.Explore 602 Jobs
When our customers have questions about our products and services, they’ll turn to you.Explore 5 Jobs
Design and create future-forward products on a team of innovators helping to change banking for good.Explore 80 Jobs
Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.Explore 22 Jobs
Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.Explore 40 Jobs
Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.Explore 9 Jobs
Take your place on the front lines, representing our brand, problem solving and building relationships with the customersExplore 146 Jobs
Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.Explore 11 Jobs
Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.Explore 13 Jobs
Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.Explore 57 Jobs
Deliver expert advice, superior products and best-in-class service to our commercial partners.Explore 16 Jobs
Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.Explore 14 Jobs
Use your expertise and perspective to bring insights to the table so we can grow in the right ways.Explore 53 Jobs
Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.Explore 10 Jobs
Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.Explore 7 Jobs
Analyze, develop and test the strategies that pull insights from our data and move us forward.Explore 25 Jobs
Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.Explore 21 Jobs
Offer simple answers to complex questions, while helping both our team and customers thrive.Explore 26 Jobs
Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.Explore 8 Jobs