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Manager, Community Reinvestment Act (CRA) Strategy & Program Management

Location Houston, Texas; McLean, Virginia; Plano, Texas; Richmond, Virginia
Job ID R103364 Updated date 12/02/2020
5444 Westheimer (31761), United States of America, Houston, Texas

Manager, Community Reinvestment Act (CRA) Strategy & Program Management

Is Community Reinvestment important to you? If so, you and Capital One have something in common.  

The Community Reinvestment Act (CRA) Strategy & Program Management team is looking for a self-starting associate to play a critical role in support of the company’s efforts to continue our track record of outstanding CRA performance. Be the brains behind the scenes to move community development projects and data-related initiatives forward and help us meet our CRA objectives.

This role is a great mix of project management and operational execution. Not only will you use your organizational skills to successfully identify and manage project deliverables, but you will also utilize your keen eye for detail to review and research data and document findings. Your ability to use judgment and make effective decisions will be important to all aspects of this role. In addition, you will engage with team members and collaborate with business partners to clarify information and find effective solutions. This role will provide you with a unique opportunity to support our efforts in telling a very important and compelling Capital One CRA story.

Do you have the skills and the heart for the job?


  • Manage special CRA or Community Development (CD) qualification projects, including CD data web-based application/systems enhancements.

  • Build an effective process for managing project timeframes and deliverables.

  • Manage the collection, qualification, review and/or documentation of Community Development activities and ensure data and reports are current at all times.

  • Proactively identify process improvements that will improve CD qualification practices, including opportunities for automation.

  • Resolve or escalate impediments to help the team deliver on its top priorities.

  • Stay current on the changing regulatory environment and understand the impacts to CRA, specifically related to CD Qualification criteria and the Public File.

  • Act as a consultant to business partners by providing advisory services which address CD qualification, CRA performance, and other matters.

  • Assist in gathering data and preparing for CRA examinations/audits.

  • Integrate Agile principles into work products.

  • Travel to various Capital One locations as necessary.

The successful candidate will have:

  • Strong analytical, problem-solving skills

  • Very strong oral and written communication skills

  • Demonstrated ability to work independently

  • Successful track record of thriving in a fast paced and dynamic environment

  • Demonstrated ability to research and interpret data from various sources

  • Strong project management and organization skills

  • Demonstrated ability to adapt and be effective in a cross-functional environment

  Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 2 years of experience in compliance or at least 2 years of experience in audit or at least 2 years of experience in commercial loan documentation or at least 2 years of experience in project management, or a combination

Preferred Qualifications:

  • 3+ years of experience in the Community Reinvestment Act (CRA) field including Community Development data validation experience

  • 2+ years of experience with CRA Wiz or other CD data management systems or web-based applications that support loans, grants, investments or services validation and reporting

  • 2+ years of experience in managing projects, specifically with a tech solutions focus

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.