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R128626 Posted 11/23/2021

Sr Support Specialist - TOC

Glen Allen , Virginia
  • Category Technology
  • Experience Sr. Associate
  • Primary Address Glen Allen, Virginia


Knolls 2 (12036), United States of America, Glen Allen, Virginia

Sr Support Specialist - TOC

Technology Operation Center (TOC) - Sr Support Specialist

In Capital One, Production Support and Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to manage and support large-scale, massively distributed, fault-tolerant systems hosted in the external cloud environment. SRE engineers ensure that Capital One financial services—both our internally critical and our externally-visible systems—have reliability and uptime appropriate to customers needs and a fast rate of improvement while keeping an ever-watchful eye on availability, capacity, and performance in a 24/7 environment.

Production Support/SRE engineers will be engaged in automation and development work, reducing toil, developing self -service capabilities, automating manual tasks, and develop support tools, utilizing common scripting languages (i.e. Python). When incidents do occur, our SRE engineers are responsible for taking ownership and consulting, engaging, and partnering with Lines of Business to lead the team towards successful resolution, and conducting problem management activities coupled with implementing prevention strategies. 

Job Responsibilities:

  • Effectively manage troubleshooting and recovery of complex production incidents, ranging from low to critical impacts 

  • Drive incident resolution through a systematic problem solving approach, coupled with a strong sense of ownership and drive

  • Actively participate in teams’ Agile stories (project work) to streamline and enhance day to day operations of the team   

  • Create, manage, and utilize appropriate technical procedural documentation (run books) 

  • Proactively monitor applications and infrastructure behind Capital One’s external and internal customer facing services including their availability, latency, performance, and capacity

  • Influence resiliency and scalability in production environments in Amazon Web Services (AWS)

  • Identify opportunities and develop proactive automated monitoring and alerting solutions by leveraging available tools (Splunk, New Relic, etc.)

  • Assist with conducting Root Cause Analysis (RCA) on critical production outages to develop and implement future mitigation strategies 

  • Utilize production support expertise to influence and support new designs, architectures, standards, and methods to maintain stability and availability for large-scale distributed systems

  • Proactively identify and implement automations for routine maintenance tasks, data gathering, and resolution of common issues

  • Continuously seek to develop new skills and technical expertise, and proactively share knowledge with others 

Basic Qualifications:

  • High School Diploma, GED, or equivalent certification

  • At least 2 years of experience managing and troubleshooting incident bridge calls

  • At least 2 years of experience with Python scripting

  • At least 2 years of experience using and supporting public cloud environments (AWS, Azure, or GCP)

Preferred Qualifications:

  • AWS Associate level certification (Solutions Architect, SysOps Administrator, or Developer)

  • 2+ years of experience with Linux, UNIX, Ruby, Go, JavaScript, or NoSQL

  • 3+ years of experience using and supporting public cloud environments (AWS, Azure, or GCP)

  • 2+ years of experience with networks, load balancers, firewalls and web application firewall (WAF) 

  • 2+ years experience with web API services

  • 2+ years of experience with Splunk, ELK, New Relic, or DataDog monitoring

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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