Senior Business Manager - Bank Operations
Category Business Analyst
Experience Sr. Manager
Primary Address Glen Allen, Virginia
OverviewKnolls 5 (12022), United States of America, Glen Allen, VirginiaSenior Business Manager - Bank Operations
As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. This Sr. Business Manager will lead a team of business analysts on developing and driving impactful strategy and analytics to Retail and Direct Bank Operations where this role will have a direct impact on benefiting our business, our customers, and our associates.
Our Bank Operations Strategy and Analysis team is a critical force in building and driving impactful strategic initiatives and a roadmap for the Bank Ops organization. The talented Business Analysts within our team work with solid guiding principles to:
Improve the channel performance and customer experience
Improve Operations through analytical thought-process and data-backed recommendations
Be a leader of promoting analytical thinking across Bank Operations
Our work spans across multiple areas within the Bank and we are focused on:
Supporting Bank Operations leadership on developing strategy and defining imperatives to transform the back office in support of becoming a digital-first bank
Being a partner to our many business and operations areas and identifying/driving improvements across cost, quality, productivity, and risk
Identifying opportunities and/or drive change across the organization as a whole or across multiple lines of business
Driving strategy and analysis required for critical credit decisioning and risk governance for loss mitigation strategy and Credit Bureau reporting
We are seeking an action-oriented, proactive, compassionate leader for our team focused on leading operational strategy for Bank Ops. If you are a critical thinker, ready to challenge the norm and problem solve with an inclination to influence and embrace an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
Core Responsibilities include, but are not limited to:
Identifying highest leverage areas for analytical opportunities and business investment
Influencing Bank Operations leadership on developing strategy and defining imperatives for the broader Organization
Analytically advising impacts of how external catalysts will impact Operations processes, such as economic trends, 2x checking growth, and more, and identifying investment opportunities
Driving efficiency and productivity improvements to the back office while prioritizing business continuity and customer experience
Forecasting operational volumes and ensuring teams are staffed for success across the many unique and complex functions
Building metrics and measurement frameworks to capture customer experience, regulatory adherence, financial performance, and operational health of the business
Being an impactful People Leader to 3-4 business analysts, ranging from Associate to Manager level, supporting their career development and driving intent
At least 2 years of experience in quantitative analysis
At least 2 years of experience in qualitative analysis
At least 1 year of experience in people management
At least 1 year of experience in project management
Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
5+ years of experience in quantitative analysis
5+ years of experience in qualitative analysis
2+ years of experience in people management
2+ years of experience in product development
2+ years of experience in financial modeling
2+ years of experience in economic forecasting
2+ years of experience in project management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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